Tribeca Hair Studio NYC — Local services in New York

After reading all the good reviews about this place, I decided to give it a try a little over a month ago.

I needed to cover some botched highlights (very few strands). I showed the lady exactly what I wanted and told her not to touch my roots (no highlights there) with any color since I had about 4 inches that were my natural color that I wanted to keep. The goal was to cover those bad highlights and make them match my hair color. I also have ombre in the bottom so I told her it is ok if the color is a little lighter. Next thing I know, she is putting hair dye on my hair starting at the roots. I stopped her to let her know I do not want my roots to be touched and that is she absolutely must do it, it better be my hair color because I do not want to see any variation when my hair starts growing. Talk about listening to what the customer requests. She stops and went to the back to make the color darker. When she was done, I had a hideous red reflection on my hair on the root area and worse, the rest of the hair was just black (because she did that after making the color darker). I told her right then and there that I hated it and that she should not have touched my roots. She kept playing it as "what red? I do not see any red, it looks beautiful". OK. This is my face and my hair, I think I can see when something looks off, and it did. I went home that day and blow dried my hair, and I could still see the redness at the roots and blackness on half of most my hair.  The next day I went back and I was not happy at all. I showed her the canvas of awfulness she created, and she agreed to fix it. She died my hair AGAIN with what I later found out was a semi permanent color. The result looked better, still not my hair color that she messed up, but it was acceptable, I did not see the redness anymore. A few days later, I washed my hair, and lo and behold, the redness is back in full force, only at the root up to 4 inches. The color she used the second day washed off completely. At this point, I decided not to go back and I have been hating my hair and my face since. This was over a month ago, maybe even two months, my hair is growing now and you see this ugly mix of colors. Dark brown roots (1.5 cm), red reflection for about 10 cm and then black ends at the crown (the lower bottom is ombre).

I am sure this place has made many happy customers, but please if the hair stylist does not understand what you want either because of language barriers or because of that person's idea of what red or no red means, do not let them touch your hair if you feel they do not get it. Blaming things on mis-communication after the fact is an insult and usually it is too late. Again, make sure your stylist understands you. Ask them to first TELL you what they are going to do before letting them do it. It is easy for stylists to let their work get in their heads and think they know it all. At the end of the day, you are out a few hundred bucks and your hair is damaged to a point of no return. In my case, I had been letting my hair grow for over a year and making sure not to touch my roots (which is why I like ombre), and in 1 hour, this woman...

Had the worst salon experience of my entire life here, this place deserves 0 stars. Called 2 weeks in advance to secure a good stylist for a relaxer touchup, and was promised 'they're all good'. So I booked with a stylist who clearly had never done a relaxer before in her life, and probably couldn't be bothered to even watch a YouTube tutorial on it. She uses a Mizani relaxer, which requires a protective base (even a quick Google search or instruction read would've shown this). I ask why she hasn't put any protective creams on and she assures me the relaxer doesn't need it (mistake #1 was believing she knew what she was doing).

She then applies relaxer ~1cm from my scalp in 1sq inch segments. For a $200 touchup I was baffled but she told me to "trust the process". Then, she rakes a fine-tooth comb and a hair brush throughout my hair and I make her stop (because clearly, relaxed hair is delicate and shouldn't be combed through). I beg her to add more relaxer to the front because the little she's added has literally melted through my hair. She reluctantly does.

Part of the $200 booking is for a blow-dry, according to my booking email. She washes my hair and wraps it in a towel and says they don't usually blow-dry hair the same day as a relaxer (???). At this point I don't trust her with heated tools so I happily agree to leave the salon with sopping wet hair. After some back-and-forth, the manager agrees to let me leave with only paying the cancellation fee for an appointment that I did not cancel and am leaving with wet hair that's half relaxed.

I've never been to a salon that would take the risk of allowing someone so clearly unqualified to handle relaxing chemicals. Although I could've left with massive chemical burns around my ears, scalp, and hairline, I've left relatively unscathed with broken hair and a small burn in the middle of my scalp. The $200 fee can't be worth the massive liability she took on for doing a service she wasn't trained in. The salon should promptly take their relaxing service off their website before someone seriously gets hurt. I...

My experience at this place was unpleasant. I am new to the city and was already anxious about going to a new hairstylist after having my go to girl for many years. But based on the positive reviews, I picked this place.

I made an appointment and specifically asked for an artist who is confident/comfortable with short-medium hair. I was told "he" is great. I walked in on time and I was handed over to a female artist - who didn't understand any English or what I wanted with my hair cut. I should have walked out or asked for someone else - big mistake I made, I will admit. I tried extra hard to convey what exactly I wanted with multiple pictures and scenarios. She washed my hair - which was the most un-relaxing experience. She was rough and harsh with my hair. She started cutting my hair - basically made sure they were cut in a straight line, kind of like how my 3 year old's haircut would look like: no texturing, no layers, no alignment, no thinning out, etc. She spent no more than 20 minutes. This was the worst haircut I have EVER had. What's worse is I ended up paying a lot more than the estimate provided, when I made the appointment. I walked out disappointed.

A couple of days later, I decided to call them again to see if they could fix it, they let me make an appointment. I walked in on time, I had to wait close to an hour before my fix-up artist was available. I told him specifically what I did not like about the haircut with pictures of my own hair post haircut. He started by saying how he is the best and extremely busy. He tried to do what he could in 5 minutes as this was to be without any charge. In the end, I still have an awful haircut. I am waiting to grow it out before I try another place.

Overall, this place is not your "salon", though pricey. It was unorganized, chaotic and extremely rushed. Needless to say, I personally didn't get paired up with capable artists. I will not be going back. If you choose to give this place a try, I hope you have a...