Tre Sorelle — Restaurant in New York

Tre Sorelle, customer service is the worst... We were told where to sit by the pizza chef. After we were seated, we hoped that a waiter would come over with menus, but nope, had to walk to the front to ask the same Pizza chef for a menu, even after we got the menu ourselves, we waited for about 15mins for the waiter. She took the order, then brought water.

After the food came out, I asked for salad dressing from another waiter, he completely ignored the requests... While waiting for the dressing, I found a hair in my food. I indicated this to the waiter and she did nothing.

I walked up to the front again, and asked for the manager, he was standing in front, when I explained the situation, all he stated was that I am sorry, he didn't walk to the table to remove the plate or anything. He called the waiter over who was working another table, after 5mins she came over and asked if I wanted another order. I said no, she took the order away then came back and stated I didn't have to pay for the other order...

There are better restaurants around the area with better customer service and food....

I walked into the restaurant and stopped at the front to be seated. The guy up front was helping someone so I waited until he was finished. When I first walked in, the guy working up front looked at me and did not say a word. We made eye contact so I'm positive he saw me. A couple of gentlemen of another race came in and stood BEHIND me. The same guy working at the counter said to them "we don't have many tables because we have a large party coming in with reservations". One of the men asked what's available? The guy up front pointed to the table for them to sit. Another guy came up and intervened, I'm assuming he was the owner. He asked if I was being helped. I annoyedly answered "No I'm not". So the guy up front pointed at a table for me to sit. I sat for about 1 minute and got up and left. I decided that I didn't want to eat there nor spend my money there. Also. The guy was very unpleasant and looked very unwelcoming. Will not be going back unless they get rid of that guy. Ive read other reviews about him. And the...

My review isn't about the food, I didn't eat here. My review is about the amazing hospitality and kindness my Mom and I experienced this afternoon from the staff of this restaurant. My Mom was having a small medical episode which she needed to find somewhere to sit immediately and also being a diabetic she needed water. I walked all around the area trying to find a place to sit and this restaurant was the only one that would let her sit without ordering anything. They didn't even mention about needing to order any food nor drink. They even brought out ice water and asked if we needed anything, and not to be shy to ask. The Waitress was so kind she even refilled the water. My Mom and I really appreciated the hospitality and kindness that we experienced from the staff at this restaurant. Thank You. It is nice to know nice people and nice establishments still...