United States Postal Service — Local services in New York

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I've been a regular customer at this post office for quite some time, and I have to say that Nelly consistently provides exceptional service. She is always professional, efficient, and goes above and beyond to ensure every transaction is smooth and pleasant. Whether it's handling packages, providing advice on the best shipping options, or simply greeting customers with a warm smile, Nelly is the epitome of excellent customer service. It's clear that she takes pride in her work, and it shows in the way she treats every customer with care and respect. I highly recommend Nelly and this post office for anyone looking for reliable and friendly service. I recently had the pleasure of visiting the USPS location in Parkside, Queens, NY, and I must say, the experience was nothing short of outstanding. In particular, I want to commend Tyrell for his exceptional service. From the moment I stepped through the doors, Tyrell's friendly demeanor and professionalism set the tone for a positive experience.

Tyrell went above and beyond to assist me with my shipping needs. He patiently listened to my requirements and offered valuable advice to ensure that my packages were handled with care and efficiency. His attention to detail and commitment to providing top-notch service truly stood out.

Not only was Tyrell helpful and polite, but he also demonstrated a deep knowledge of postal services and procedures. He effortlessly guided me through the shipping process, making it seamless and stress-free. His dedication to customer satisfaction is evident in every interaction.

Furthermore, the USPS location in Parkside, Queens, NY, is well-maintained and organized, creating a pleasant environment for customers. Despite the hustle and bustle, the staff, led by Nelly remained composed and focused on delivering exceptional service.

Overall, my experience with Tyrell and the USPS in Parkside, Queens, NY, exceeded all expectations. Tyrell's professionalism, friendliness, and expertise make him a true asset to the USPS team. I highly recommend this location to anyone in need of reliable shipping services. With individuals like Tyrell leading the way, you can trust that your postal needs will be handled with the utmost care and...

I went to drop off a package with a prepaid label. Pretty simple transaction. The 2 ladies working in the counter on the morning of May 29th, 2020 started arguing with me before I even approached the counter. Noticing that they both were amped up , I let them yell at me before trying to talk to them in a courteous manner. They both pointed to a sign on a door and told me to read it. When I again explained to them that the package already had a label, they told me to leave and go to another branch. I politely asked to speak to a supervisor and both told me they had none. One of the reps even picked up the phone and threatened to call the police if I didn’t leave. I was forced to pay over $30 to go to the nearest post office on Myrtle Ave. where the representative was courteous, opened the door and took my package without any hassle. I cannot believe that the 2 employees working at the Metropolitan Ave location are allowed to yell at customers, threaten to call police in a time when their time can be spent on more pressing matters. These ladies do not deserve to work with the public. If they hate working with people, they should quit and find a job where they don’t have to interact...

I visited this post office on a Friday morning when they were no other customers. There were two clerks at the windows. I had 15 small packages to mail, all the same. I had tried to mail them via machine in New York City but the postage I wanted was not available on the machine. In the time I was there 2 customers came in to actually make a purchase, 2 came in to drop something off and one came in asking for change of address forms. The clerk who waited on me told me that I should have tried to do this at home that I've closed down an entire window and look at how many people have come in. So I did do my next shipment of 5 packages from home. I scheduled a pick up for July 31st no one came. I scheduled a pick up for August 1st and no one came. Do yourself a favor and use a different carrier to ship your packages. The United States Postal Service does not want...