I came into the store on Friday around 8 PM for something simple—an onion and a potato. While waiting with a friend who was choosing bread, I politely asked the cashier if I could set my items on the counter—out of her way, not interfering with her work.
What I received in return was a sharp, dismissive response. Not a kind explanation, not a gentle reminder—just immediate hostility. Her tone was cold, condescending, and unnecessarily rude, spoken in front of another customer. It wasn’t so much what she said, but how she said it—like I was being scolded just for existing.
This may seem like a small moment, but it left a deep impression. When someone speaks down to a polite customer for no reason, it reflects something deeper going on within them—and that can quietly push people away from a business over time.
Personal stress does not excuse cruelty. Especially in a place of business, where people deserve at least basic respect. And I highly doubt this was the first time she spoke to someone like that.
The behavior this cashier displayed is also a poor representation of the people of Uzbekistan. It’s unfair to the many warm and respectful people from that community. Treating polite, paying customers with hostility is not just bad customer service—it’s bad business, especially in a neighborhood like this one.
To the owner: This is your store, your brand, and your responsibility. A little empathy and proper retraining could go a long way. It’s not just about keeping customers—it’s about creating a space where people feel human again, even in the small moments.
I’m not angry—just disappointed. I’ve shopped here before and had no issues. I had even recommended the place to others. But now, I can’t in good faith do that anymore.
If management reaches out sincerely, I’d be open to a conversation—and even removing this review. Because at the heart of it, all I only wanted was a moment of simple, human kindness—and I still believe that matters.
P.S. I never bought that potato or onion. After the way I was spoken to, I quietly placed them back, waited for my friend to finish, and left. That moment, however brief,...
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