Walgreens — Local services in New York

This location is the absolute worst! I’ve visited a few times due to it being conveniently close to my job but I always leave disappointed. A few days ago I had went in after work to buy some much needed eye relief drops. Waited at the locked up shelves for someone to come grab it for me and then I headed up to the register. When it’s finally my turn, the lady tells me my item is not scanning and just looks at me. Like I’m the one who works there and I’ll come up with a solution for her. She tells me I need to head back to the locked up shelves and grab another item. Which is firstly, ridiculous! You’re sending the customer back to wait for an employee (who are sparse at this location anyway) to unlock the shelves again and come back to wait in line for checkout when an employee should be the one grabbing a replacement since I’m already at checkout and having an issue with THEIR product! So anyways I entertain it and head back as I desperately needed these drops. Wait there for a WHILE for someone to unlock the shelves and this time I pick two different brands. Because if the same one doesn’t scan again then the other brand must work right? WRONG. At checkout AGAIN the lady tells me the first brand is not scanning. I hand her the second brand thinking I’ll finally have some luck and it doesn’t scan either! She proceeds to tell me that she cannot sell me those items as they are not scanning and at this point I’m fed up and ask what the options are instead of having me go back and forth. She stated that she will not know what item I will be able to purchase until I bring it up the register. As if I was going to bring the entire section of eye care products up to checkout just to find out what I could actually purchase. Utterly ridiculous and a waste of time! If a customer is not able to purchase items that are literally on display to be sold, then what are you open for? Do a better job stocking or displaying items that can actually be sold or figure out how to manually type in the...

​"I am writing to express my frustration regarding a prescription transfer from a different Walgreens location. On Tuesday, September 9, 2025, I spoke with a pharmacist who confirmed the prescription was successfully transferred. She informed me that the medication was out of stock and that she would order it for me. I was told I could pick it up in a few days. ​However, when my husband went to the pharmacy today, he was told by a technician that the prescription was closed and that he would need to contact his doctor for a new one. I called the pharmacy myself and spoke to both a technician and a pharmacist who gave me the same information. ​I explained to the pharmacist that I had already spoken with a colleague on Tuesday who assured me the transfer was complete and the medication was being ordered. She said sometimes when you transfer prescriptions the system can sometimes automatically close the script or maybe it was accidentally deleted and simply advised me to call my doctor for a new script. This is unacceptable. It is not my responsibility to fix an issue that seems to have occurred on your end. The original prescription was valid, and I was assured the transfer was complete and the medication would be ordered. I would like for you to investigate why the prescription was closed and reinstate it so I can get the medication I need without having to go back or to call the doctor. I expect a prompt resolution to...

I just left this Walgreens and never in my life have I ever experienced such Unprofessional Disrespectful Customer Service Representative’s I was told my three different Representatives they would get someone to assist me in purchasing Zyrtec being that it is locked and you only can get access to purchase it unless a Representative assist you . So after waiting 10 minutes a Indian descent Representative Male comes to assist me and I asked if he can assist me in purchasing the item due to me waiting an excessive amount of time and his response to a Customer is “ It is what it is it’s only one key here” when I asked what his name was he said I don’t have to disclose that to you and stormed off. I spoke with Nafeeza who works there and she said she would address it but my question is if he can’t deal with. Customers in a Professional manner he should not be working there dealing with the public especially when he addresses customers in a Disrespectful manner . This Walgreens service has went down dramatically I’m not sure if they have to retrain the staff that works there or properly screen them but this practice is unacceptable and needs to...