Dufry Tax and Duty Free — Local services in Newark

Very deceiving. They show one price at the stand and raise it up when at the register. Francis is the assistant store manger that did not honor the posted price. Even after they are made aware of the issue no action had been taken. They continued to deceive the cliente.

One more issue a see with Duty Free. I feel like back in the days when Duty Frees started to pop up it was way cheaper to buy at these locations than a regular store or even online. I believe the intentions or the marketing behind it was that these locations would avoid the taxes or duties imposed by the country where you were purchasing the item. This is no longer the case as a quick internet search will show prices up to 50% less online or at other locations than the Duty Frees. I think they have exploited the 3.4 oz limit on checked luggage. Travelers buy at these locations thinking they are getting better prices and a way to circumvent the limit. When in fact they are only avoiding the limit but paying top dollar for these goods....

The cashier was extremely rude and disrespectful. They wouldn’t deliver to terminal A, laziness, but understandable. What’s not understandable however is the cashier lying to my face and telling my I should buy it from A, I ask her wondering as I know there isn’t a branch in A, she says if you leave security and go outside I’ll find one. Lies to me with a straight face, I told her I work here and I know there isn’t one but she insists that it’s “somewhere” in A, asked her colleague and she confirmed there isn’t.

There are people who will believe her and will leave security, and will miss their flights and connections, because this individual lied.

The products are what you expect typically in a duty free in the US, limited variety, prices are on...

I had a subpar experience at the Newark Airport duty free store. I visited a duty free store right across from my gate (C105) to purchase an item. The employee who was going to cash me out informed me that they could not deliver my item to my gate because they did not have enough time. My boarding time was 20-25 minutes away, and my gate was literally almost directly across the store (picture attached). She looked at me like I was crazy when I told her that the duty free store in my own country would be closed by the time I reached there. I was very...