United Airline Centre | Newark — Local services in Newark

United Airlines – Negligence, Arrogance, and Theft

On August 21, I flew United from Newark to Dallas. United forgot to load my checked bag—the one with essentials for my 6-month-old and 5-year-old children. That is not a small mistake, it is unforgivable negligence.

At Dallas, the baggage agent “Dolly” was rude and dismissive when we explained we needed the bag immediately. Instead of help, we were shoved off with a phone number.

By 12:36 AM the next day, United admitted the bag was still sitting in Newark. From that point, there were five separate flights they could have used to send it. They did nothing. I called the United baggage call center more than a dozen times Friday. They repeatedly emailed and phoned Newark baggage services—who ignored every single attempt to get a response. Newark simply sat on my bag until Saturday, knowing full well I was leaving Sunday.

Because of United’s laziness and arrogance, I spent what little vacation time I had running around buying formula, clothing, and other baby essentials. They wrecked my trip.

When I landed back in Newark and finally retrieved my bag, I discovered it had been damaged and items were missing. To add insult to injury, the baggage staff were openly rude, ignored my questions, and offered zero accountability. They acted like my property and my children’s needs meant nothing.

United Airlines didn’t just delay my bag—they abandoned it, mishandled it, and returned it damaged with belongings missing. Their staff were arrogant, unprofessional, and insulting throughout. This airline failed at the most basic responsibility of air travel: moving a bag from one airport to another without losing, breaking, or stealing from it.

United Airlines is a disgrace to the industry. No family should ever have to go through what mine did. Fire the baggage staff, fire the managers, and overhaul this...

The United staff here is unhelpful, uncourteous, and inhospitable.

They Won't print off the tags you put on your luggage (which they call a Bag Tag - you need to come to the gates knowing that vocabulary already. Lord help you if you're hard of hearing or have a mental disorder that makes auditory processing difficult like ADHD).

Where I'm from, and in Atlanta, and nearly everywhere else I've traveled, the kiosk employees are courteous enough to print off your "bag tag" for you. They know how to display hospitality, how to keep their jobs in human hands.

It's one thing if you can't print off the tags. Just say that. We understand.

But no! Then the person calling for the "bag tags" (TM) couldn't figure out why people didn't know why we had to go to the kiosk, and chose to get annoyed with us! Like what!? I heard backpack, because i have no idea what on earth you're saying! You're not enunciating, and it's leading to confusion! Don't get short with me! 😡🤬😠😤

The kiosks clearly say, "save some time! Use our app!" But that's not enough for them apparently. They need you to make it as easy for them as is possible. This is the first baggage kiosk that's gonna get replaced by robots, what with how little the bag drop employees actually do. Time for U-Scan! 🫠

Security workers won't say what you do and don't need to do. Y'know, the old "bags watches jackets etc etc in the bins" recital. I'm not saying it has to be repeated once every thirty seconds.

But like, can y'all at least pretend to have it together,...

Terrible place, with terrible work stuff. This place is such a mass, mixed self-check-in with check-in, so you have to line up for it, and it will take a long time to check-in. It's easy to get confused employees are rude, irresponsible, and ignorant. When I try to ask questions several times, they just IGNORE me. Communication is hard when you trying to ask questions, you can't find anyone to help you, or you just stand there and tolerate the ignorance from the people who work there. unprofessional, people who work at the check-in counter are extremely unprofessional and rude when I check in by myself I don't know how to do that, that woman just yelling and shouting at me. When I tried to report this to her supervisor, the supervisor said you need to report this online, and she will report it. The woman who working there under the circumstances of ignoring me, when I reported this to her supervisor, she said I don't want to be your babysit, and I didn't even ask her question. As a minority group, I understand your work, you are busy and tired, but if you don't want to work then don't. No one asks you to do that, so don't bring your own personal emotions to your work. So I truly wish you next time you fly somewhere encounter the same problem...