Couch Potato Carpet & Flooring — Local services in Newberry Township

After reading all of the reviews, I was excited to start my project and support a local business at the same time. However, this experience did not live up to my expectations in the least. I was replacing carpet in a downstairs hallway, and most of the upstairs (two bedrooms and the top of the steps connecting two rooms). I met with them, picked out the flooring I wanted, put down the deposit, etc. So the day of installation comes and they do most of the work and at the end inform me they would have to come back later as the transition pieces were not delivered. It was after they left I noticed that they used bright white quarter rounds in front of all of the GREY trim in the house. Not to mention, missed some and left some hanging over the steps. This looks absolutely horrendous. But I'm told that's just the way they do things, instead of taking off the current trim and fitting the flooring to the actual room and then placing the trim back. I'm so displeased with how this looks for such an expensive project. Not to mention the 3 times Steve had to come out to fix something the installers missed. But I really wish I would have known this was how they do things prior to putting down the deposit. Even on the bill it says nothing about...

Couch Potato was wonderful to work with! We met Steve Jr. at the Etters store and he was very direct and knowledgeable about the products. Their quote was also fantastic for carpeting 3 bedrooms compared to other places we checked out. The best part was the quick timeline - we were hoping for a quick turnaround and we got exactly that! We went to the Etters showroom on Saturday to browse, Steve Sr. came on Tuesday for measuring, and the carpet was installed on Wednesday! They were also very flexible on the installation timeframe when scheduling because my husband needed some time to tear out the old carpet and move the furniture (although they offer those services as well). The installers were prompt and got to work quickly, finishing the job in less than 3 hours - and it looks great! Overall, I would definitely recommend Couch Potato for your flooring needs, and we’ll be calling them when we are ready to do the rest...

From the moment we first walked into Couch Potato Carpet, we were impressed. Joyce was attentive, caring, knowledgeable, and truly sincere. She patiently guided us through the process, offering many beautiful samples and helping us find just the right fit for our home. When Tom came to measure, he took his time, never rushed, and offered thoughtful suggestions tailored to the unique needs of our older home. His kindness, attention to detail, and helpful hints made the process so much easier.

Installation day was nothing short of remarkable. Led by Sylvio, the 3-man crew worked nonstop for 6.5 hours with precision and professionalism. Their craftsmanship was impeccable—our walls remained spotless, every edge was perfect, and the new carpet looks amazing.

If I could give them 10 stars, I would. Couch Potato Carpet exceeded every expectation, and I cannot recommend them...