Geek Squad — Local services in Newington

So I will preface this by saying , I should have gone to an apple store. However, seeing as the nearest apple store was nearly 45 minutes away , I settled for geek squad. I went to take my iPhone 7 for repair on July 11th. I was quoted that it would take approximately 5-7 days for my phone to be repaired. On the 9th day , I was directed by the calling service to go into the store as they could only provide me information which I already knew. I went into the store and spoke to a representative. After 20 minutes of searching, the representative told me that apple had refused to repair my phone. When I asked why then had I not been informed , as I have been very patient, the employee had no answer for me. So here I am day 10, phoneless and a sour taste in my mouth. I was told that either today or Monday , I will have my phone, at the rate of customer service provided by geek squad , I am not...

I brought my IPad in because, after recording the music for our virtual church services for nine months due to Covid, I was suddenly having trouble taking the videos. “Settings” was telling me that I did not have enough storage left, even though it wasn’t full, and no one could figure out why.

John made no eye contact with me as he listened to me describe the issue. Although I had an appointment for service, he continually interrupted working on my IPad to answer questions from other squad members. He didn’t excuse himself to address the other people, and texted on his cell phone numerous times during our so-called consultation.

He couldn’t find the source of the problem, and, as his final analysis, he said, “There’s something gummed up in there,” as he handed my IPad back to...

Geek squad in Best Buy. They do not deserve a star. I went in because apple set up an appointment to help with resetting/ restoring my iPhone I was assured by geek squad all my emails , pictures, messages would be there as I did in fact have back up and restore enabled. I have a court case coming up and all documents, emails etc were never recovered or restored. They apparently don’t have qualified workers to assist with technical support let alone trained in customer service and or hospitality.. If you want to be screwed with no lube or happy ending by all means bring your electronics to Best Buy of newington and allow geek Squad to screw you over literally oh and did I mention I had to pay to be...