Le Labo — Local services in Newport Beach

I visited your store yesterday and had an extremely disappointing experience while testing a sample of perfume. I sprayed a sample perfume on a fragrance sample strip above where all the sample perfume's designated area was. Only to be told by one of the male staff that I should spray further away or elsewhere to avoid mixing scents. I apologize right away cos that took me off guard but at the same time confused as I’ve never encountered a store where samples must be sprayed in a separate area, especially without clear instructions upon entering. To make matters worse the male staff immediately wiped down the area where I sprayed while I was walking out which felt dismissive and unprofessional. This experience made me feel unwelcome and uncomfortable, ultimately leading me to leave without making a purchase. Poor communications and unwelcoming behavior reflect poorly on your brand and will drive customers away, as it...

My visit today to this particular atelier has rendered me speechless... After my exceptionally pleasant interaction with Adam and Simon I left Le Labo thinking these two gentlemen are the embodiment and essence of what Le Labo aims to achieve with its perfume. That is to say, they are of exceptionally high quality and understand what the concept of bespoke means innately. I could easily use today's experience as a case study in customer service excellence. I cannot thank both Adam and Simon enough for an outstanding experience leaving me absolutely convinced it's not only the fragrances which are a physical and sensational representation of the beauty nature has to offer for permeates far beyond and into everything within this...

I've been wanting to check out Le Labo for awhile, and I am glad I did so at Lido. We met wonderful 3 member team about an hour before the store closed. Shauna, Alex, and the third member were very knowledgeable and friendly. We were introduced to their signature scents, hotel scents (the Edition, InterContinental, Fairmont). I highly recommend spraying 1 spritz on your arm after the scent on paper since it can smell very different. Very happy with the experience, can't wait to refill my...