Crate & Barrel — Local services in Newton

If you have the time go to the Natick location instead.

I’m a future bride who was sent martini glasses as a gift which unfortunately arrived chipped.

I originally went in within the return window but discovered the set was discontinued and was told if I came back in with the full set Crate & Barrel would happily exchange the full set.

Admittedly life got away from me and by the time I was able to return Natick was still willing to assist me. However, I thought I could save myself some time by going to Chestnut Hill.

This location was unwilling to honor the promises of another location and instead told me how inconvenient it would be for them to accept the glasses and their inability to sell them profitably as they were discontinued.

I continued the additional 20 minutes to Natick and within five minutes I was helped and exchanged for another more preferable discounted set of glasses.

Save yourself the pain and effort and go to the Natick location.

They prioritize customer experience and thanks to their efforts I’ll still happily register with the brand for my registry but I’ll be sure to attend the event in...

The Chestnut Hill location is a huge disappointment. I just had my wedding shower and was gifted a plate set that unfortunately was chipped pretty significantly. Since I did not register with Crate and Barrel specifically, they told me they couldn’t help and waived me off (after lecturing me extensively about how I shouldn’t be using Zola or the Knot for registry items and stating it was the “easy way out” for the bride, insinuating laziness). They were very rude and unwilling to help, so I ended up having to call the person who gifted me the plates to tell them they were chipped and ask for a picture of the receipt. I didn’t want to return to the same store location since they were very dismissive and rude, so we drove to Framingham where they happily and easily swapped out the 2 plates without even asking for any order information. Needless to say, I’ll only be supporting the Framingham team...

I placed an online order for curbside pickup at this store for one item. Terrible experience. I followed the website directions for curbside completely. Even gave a 30 minute arrival warning. After parking I pressed “I’ve arrived” and gave my spot number and car description. Nothing happened. It says to call if not attended to after 3 minutes, I waited 10 minutes (trying to be understanding) and called the store. A very rude employee answered and asked if I selected I’ve arrived, I said yes. Then he said someone would come out or I could push the button (whatever that means) and he hung up on me. I waited another 15 minutes. Nothing. Called back and spoke with a woman who was kind and helped me. Finally was given my order after waiting 30 minutes for curbside pickup with my 2 year old in the car. Will not be...