Nomad Organic Spa — Local services in Newton

I rarely leave reviews, but today’s experience truly warranted one. I made time for this appointment during an especially busy day and week, hoping for a relaxing and restorative break. Unfortunately, what should have been a stress-free experience ended on a surprisingly uncomfortable note.

The appointment itself was okay — I’d rate it 6 out of 10. It wasn’t exceptional, but I appreciated the ability to book a last-minute session and found the staff to be pleasant. When checking out, I politely commented that the service was “okay” and tipped 18%, which I consider a fair and standard amount, especially for a deep tissue session. I typically tip 20% or more when the service exceeds expectations.

I did not expect any feedback or issue, but the person at the front desk — who confirmed he was the manager — suggested I should tip more. Wanting to ensure I understood correctly, I asked him to clarify, and he repeated several times that services like this shouldn’t be tipped based on a percentage like in restaurants. When I asked directly if he was telling me to tip more than 18%, he said yes.

I was taken aback. This kind of pressure at checkout felt highly inappropriate and unprofessional. In all my years of booking appointments like this, I’ve never been told that a tip I gave — particularly one that was fair — was insufficient. There is also a note that I’ve seen in past, at the front desk suggesting tip amounts significantly above 20%, which I found to be excessive.

It’s important to note that in Massachusetts, gratuities are entirely voluntary unless a mandatory service charge is clearly disclosed in advance. Suggesting or pressuring customers to tip above their chosen amount, especially after the service has been rendered, is not only uncomfortable — it contradicts the spirit of fair customer choice.

As someone who has visited this establishment multiple times and was simply seeking a peaceful hour of self-care, I left feeling disappointed and uneasy. Tipping should always be at the customer’s discretion and based on the quality of service received — without pressure, guilt, or instruction from staff and certainly not management.

This was not the experience I expected. Not right. Not...

“” Nightmare Customer Service @ Front Desk “

The massage human was excellent. The front desk woman, Isabella , was not the friendliest . With choices to spend money everything should be on point. The customer service was not . Upon walking in , I was able to book a service . I approached the customer service agent , she didn’t not even say, hello . However, I still gave the place a shot . Since the service was excellent from the masseuse. They close, at 9pm and it was not 6pm. I asked if I could get an added scalp message; she said “no “. Because, I stepped out of the message area . ( I felt like stepping my foot back in , that’s how close I was to being back in, physically literally . ) I even offered to pay full, price, not the add on service . She still said“ no “. No customer service flexibility to accommodate the customer, yikes 😬 ! She whispered basically when she spoke . I had to pull my head near her mouth to hear her . I speak assertively and with volume so you can hear me . She told me to lower my voice . ( I was out of massage area when I spoke . Because I understand it’s a Spa 🧖‍♀️ and you want to respect the relaxation vibe.) I found this offensive because this is how I talk . I also feel it was culturally insensitive. I also only spoke to pay for , my service, and leave a $30 tip cash for my message human. Because , he was excellent . She also was rushing me out . I did not feel welcomed . I was made to feel uncomfortable . This customer service experience dimmed my light on the great message. , I definitely will not be returning here. This kind of customer service, is what nightmares...

Leo is truly exceptional when it comes to body massages! His skillful techniques and strong attention to detail make every session a remarkable experience. Leo’s hands work magic, providing a level of relaxation and relief that is truly outstanding. I’ve had many massages, but Leo’s expertise is in a league of its own. I can’t recommend him highly enough if you’re looking for a fantastic massage experience. The environment at Nomad Organic Spa is equally impressive! The ambiance they create is truly outstanding. The moment you step inside, it’s like entering a serene oasis.

The soft, earthy color palette, soothing music, and subtle fragrances in the air come together to create a perfect atmosphere for relaxation. The attention to detail in the decor and the peaceful surroundings further enhance the overall experience. It’s evident that every element of the spa has been thoughtfully designed to provide a truly immersive and...