Direct Jewelry Niles — Local services in Niles

Recently my partner asked me to marry him and of course I said Yes! We decided that we wanted a ring that meant something and chose my grandmothers ring. Now please understand this poor ring went through 2 countries 6 children and more grandchildren than anyone should have but it stayed on her finer until the day she died, and trust me when I say that life showed on it! It was missing a diamond needed 14 prongs replaced and was too big. It sat locked away due to my grandfather not being able to look at it so worse for the wear but also unable to give it a new life until he knew what to do with it. Before he died he decided I would be the one to bring it back into the light. Fast forward I called Laura and she was so sweet and helpful so we came right in. I had to show this woman who’s life is jewelry this gold ring which looked brass due to all its tarnish missing a stone and bent in areas I didn’t know a ring would bend. She walked me through all the steps and made me feel so good about the entire process! She gave me a great price and a very reasonable time line. Let me tell you when she called me before the quoted date I ran out of work! I swear they were just as excited to show me my ring as I was to pick it up!! I do not think it has ever looked this nice. she told me the man who does the repairs was amazing but magician was not mentioned but should have been! I can not wait for the next reason I can find to go back and buy something else.

Thank you all for helping bring my grandparents into my wedding in the most...

This place is a joke. I only agreed to a deal because I was in a pinch and the Boardman gold place was closed. I took a little over 5 grams of 10k gold and approx 80grams of sterling and was offered x amount. The price of gold would’ve been 150 alone! I get a business needs to make money but this place looked at me and assumed. If I wasn’t in a situation, I would’ve never stepped foot in this place. What a joke of a business… truly is a pawn shop! The people who were buying jewelry… sorry. Honesty goes a long way… this place isn’t honest. This place will screw you if you don’t know better. Like I said I was in a dire situation, so I took the offer. Such a shame the people weren’t honest enough to share the information. She just thought she was giving me a deal but I knew, she screwed me without lube. Shame on me but I had no other option but shame on them for not being honest. Never do business with this places. They are...

Very Rude service will not shop there. The owner doesn't know how to treat customers and is snotty.

*Called to ask if they can replace a battery in a watch was told yes it's $5. Showed up 15 like later went to pay and the owner refused to let us pay with debit card. Said we only take cash under 10.00 but didn't say that on the phone before when we called or when we came in to the store.

Told them we would be back tomorrow with cash. It's 5.00 not a big deal to anyone. Asked why they didn't tell us up front about they're cheap policy, and asked why there were not signs letting us know. Owner said She is the sign... complete disrespect to customer didn't want to swipe pur card we offered to pay with and tried belittling us. A joke of a store and a clown of an owner. Non professional looks like a pawn shop with old perfume...