The Exchange — Local services in Niles

Okay so I don’t typically write reviews but whoever this Dylan dude, that’s crazy. I’ve shopped here for 4+ years and the staff has been nothing but welcoming towards my friends and I. I’ve never had any issues with any of my games or accessories that I bought besides a singular time game disc for a ps2 wasn’t properly reading, and then they issued me a new copy that runs flawlessly… but if you heard the term of phrase treat thy neighbor how you want to be treated, they will actually be helpful and respectful… so then to accuse the employees who make sure everything is complete double checking every item before selling/handing it to you and to bad mouth them on top of that hoping to stroke your ego is actually insane. Regardless I highly recommend this store, the staff are always helpful and provide insight/recommendations on new games to check out and are always awesome to chat with. My favorite game store to shop at...

I was trying to sell my limited edition halo xbox one. The guy at the front counter tried to scam me. He used a non-working disc in my xbox and tried to say it wasnt working and that my controller wasnt working. Even admitted to not wanting it. My xbox was working perfectly fine but he not only used a bad disc, had a hidden xbox under the counter to connect my controller to so it looked like my controller wasnt connecting. Also purposefully put in the wrong wifi code to make it look like it wouldnt connect to the internet. The thing is i was just playing on it this morning. Disc reading worked fine, wifi worked fine, controller worked fine. Everything works. But they just tried to sabotage me. The male staff was rude and broke my boyfriends controllers for his switch so he didnt have to buy it. The only good thing i can say is the female staff was really nice. 0 stars never coming back. Total...

Does this place have a decent selection of used DVD, Games and BluRay? Yes, it really does and for the most part, their prices are mostly fair.

However, I believe that the employees (or the store) should probably re-think their act of following customers pretty much the entire time you're in the store. Customer service is one thing, but lurking around in the background when people are trying to browse through the selection is a bit much. Seriously, I'm trying to look at stuff to buy, I don't need someone to ask me if I need help every two minutes. If you are that bored and need something to do, I'm sure that something can be cleaned. And if you are in the habit of treating everyone like a potential thief when they're in your store, I have no issues taking my money to eBay. I mean, hells bells, I'm in there enough for employees to know...