Subway — Restaurant in Niles

My sister and I went in last night and was ordering. I used to work in food and work in retail now, so know that I'm not just saying this because I don't know what goes on. I walked up to order and this girl just stood there staring at me. And this isn't a big deal to most but I always say hello when a customer walks in even if I'm busy. So I said hi to her and asked how her day was. Then a guy walked in behind us and she rolled her eyes and sighed. I couldn't quite figure out why. Because they close at nine and this was 6:30. I go into subways all the time and have never experienced something like this. My sister was telling me last time she came in a girl rolled her eyes when she walked in the door and was rude the whole time she was there. The girl continued to make the sandwiches and I tried my best to be polite and understanding but every time I'd ask for something she'd give me attitude and really wasn't paying attention to me. I will not return to...

Okay so I went in for an egg and cheese Sandwich, all went well I left. I took a bite and my eggs were cold. So I went back, they took my old sandwich and unwrapped it, put it on the tray, took all the stuff off and put it back in the toaster. Now there were a few things wrong to me, one is that after touching the sand which I had ate off of, the put their hands on produce. Without changing gloves, now mind you I’m a healthy person. BUT what if it was someone who wasn’t. Two because my bread was toasted twice, it was hard. I thought you were always supposed to heat the eggs up first before assembling the sand which? I don’t know, I used to love this location but lately it’s went downhill. Also they changed their eggs and I am not...

I have to say coming here today was One of my best customer service experience's ever!! Laurie was so kind,sweet,knowledgeable was a very respectful employee.id say top 3 I have ever met while ordering takeout in a very long time! She Was very polite and professional yet was still able to have a full conversation about menu items combinations etc.all while making our food. the sandwiches were made perfect. I've been to this Subway multiple times and always have a good experience but this was by far the best ever! Laurie for...