AT&T Store — Local services in Nitro

Do not do to Crosslanes! The lady working today was the rudest lady I’ve ever met! I called she was super rude and wouldn’t help so I decided to go in, very rude. I bought my phone out right at Best Buy, recently got a new one so I was selling my older one and it had a message that it was locked! Locked what do you mean I never locked it and paid outright for it, the Lady told me twice there’s nothing she can do that I needed to return back to where I bought the phone! Drive home call att Teays valley store and the guy told me it was locked he put in a request to unlock it and it can take up to 2 day! What?? I never ask you to lock it in the first place! Now I have to wait to sell my phone!

First teach customer service to your employees! I will never return to cross...

We are sitting in the parking lot at 10:51 a.m. & no one is here, so we called the store phone number & were transferred to a national call center. The associate answered (and he was eating, smacking his food in our ears) & informed us that the store is closed for lunch. When we then asked about why the lunch hours weren't posted on the door, he said "in case you haven't noticed, there's a pandemic right now." Oh, we notice since we just lost our dad / husband. Pathetic. It's Monday, 3/1/21. Besides, what does the pandemic have to do with the fact that your store has hours posted on the door (10-6), but no indication that there is a...

After having a terrible experience at the South Charleston store; Amy, Paige, and Laura at the Cross Lanes store helped to make it 100x better! They were knowledgeable with any questions or concerns that I had and explained everything to me! Amy assisted me in purchasing my new iPhone 12 Pro Max and getting my nephew switched over to my old XR! Even though I live in South Charleston, I will be driving to the Cross Lanes store from here on due to how wonderful my experience was! Buying a new phone is stressful enough and after having bad customer service at the South Charleston store, it was a huge sigh of relief to be treated...