Goodwill Retail And Donation Center — Local services in Nitro

I go into Goodwill all the time in Teays Valley and never had a problem. I was in Charleston today and decided to stop by Cross Lanes instead and found that they have a few employees that are extremely rude. A younger obnoxious employee accused me of trying to steal. I asked him where he got his information, and he said another employee thought she saw me put something in a purse I was buying. I asked him why I would try to steal something I am buying, and I have to give it to them to look through when I check out anyway? I just had my phone and keys on me because I use my phone to pay so I obviously was not trying to smuggle out any items on my body. This was the most embarrassing experience. I have never had this happen at any other Goodwill. It felt like he was trying to show off in front of a few fellow employees. He threatened to make me leave because I responded like anyone to his false accusations in taking up for myself. I am also neurodivergent and have OCD, so I am weird at best when I shop in thrift store because of that so if they found that quirky fine it was still not against the law to be weird while shopping. I will never shop here and will only go to my regular store moving forward. Humiliating and unacceptable behavior from...

Goodwill pulls most of the cool stuff & puts it online to sell at near retail cost. Sad. It use to be fun to find nice things for a low price but not anymore. Even stuff in the stores are a lot more expensive than necessary or near retail. And what’s with all the books being pulled out of stores for e-commerce?! Lastly, I never see handicap/disabled/special needs folks working there anymore. Nah, I don’t support that. Goodwill is making record PROFITS of of donated goods. Doesn’t matter if they claim to be non-profit. I also see so many donations thrown away. Please take donations to Salvation Army, Ten Up Ministries, Restore in Teays, or a local mission. Goodwill sold...

Rude customers made the entire experience discouraging. One lady continued to shop as she checked out. I had around $50 items and my friend had close to $100 in our buggies. After a lengthy wait for the shopper who continued to pay for each item her son brought up to the counter we just left. Several other people did the same. The staff was not helpful in dealing with this customer, they just continued to check her out, one item at a time while the line behind her grew to over 7 other customers. I will not return to that location even though the items their were if better quality than other Goodwill stores...