United Water Restoration Group - Atlanta North — Local services in Norcross

Unfortunately I've got to change my review as I wouldn't feel right leading others into the disaster I've experienced.

Everyone is nice and patient at the beginning, but these people honestly wrecked my home and furniture and then sent me a bill for $3.5K over current market value and I'm stuck with the bill.

They didn't cover my furniture before cutting into drywall, I had to ask them to halfway through the process and then they just threw a plastic sheet over it that immediately blew off with the multiple fans running. Weeks and two professional cleaners later I've had to throw out a 2 year old sleeper sofa because it's just saturated with drywall dust. They really just threw all of my furniture on top of each other in a awkward pile and left it that way when they were done.

Employees smoked weed in my home, I could smell it while they were here and after they left.

Employees failed to remove all damage, we had to pay out of pocket ourselves for an area I asked them to check more than once but they refused. So they essentially left my home moldy and unsafe.

Employees brought damaged material all the way through the main level of my house instead of right out the back door where they were working, causing minor damage.

Employee overheard telling another "we are supposed to wear PPE all the time but none of us do" but guess who was charged for it?

I had someone call and act all sweet and nice and surprised that I had a bad experience but a well later they're threatening to put a lein on my house if I don't pay them.

I'll pay you, but you already know I've been talking to attorneys. I've also got multiple cameras in here that prove I was charged for service on days nobody...

I found United Water Restoration completely by accident, they actually found me and damage to my (town)home as they worked on my neighbors unit. I’m so lucky they did. After discovering both water damage and black mold Dennis, Ann-Marie and everyone on their team made a nightmarish situation bearable. Dennis the owner will gladly help to steer you in the right direction regarding while working with insurances companies and talks you every step of the process of remediation. Ann Marie was amazing at checking in throughout the entire process including off hours as the process with insurance companies drag on and on and on. The team lead by both Kenan and Carlos is professional, careful (in regards to tearing your house apart). Every single person on this team from the top to the newest members truly care so deeply and work quickly towards a “livable” normal in the situation of damage. I can not recommend this crew of truly amazing professionals any higher!!! They are truly in it to help and it’s apparent through every single...

We were in the process of selling our home and as the buyer was getting an inspection, the inspector stepped on our sprinkler line in the attic which triggered the sprinkler system to flood our entire home. We had already moved out of state, and it was an absolute tragedy that this happened . We ended up quickly finding United Water Restoration Group, and they were able to quickly come on the same day to stop the flood and contain the damage. The team was so helpful and caring, even with me being out of town. We communicated with Anne-Marie throughout the process. She was so helpful and able to keep me a part of the process while being out of state and facilitate with her team to quickly contain the damage. They were able to demolish and remove all the affected areas and start the drying process all within the week. Anne- Marie and her team was truly God sent in this horrible and unfortunate situation we were put in! I would recommend this company to any and everyone! The attention to detail and customer service...