Decorum Furniture — Local services in Norfolk

Decorum is a beautiful place full of thoughtful, well-made furniture and creative accessories, many of which serve several functions. I’ve been decorating on my own all my life, but I found it incredibly useful to have Stephanie Rowe help me with the logistics of size and placement for the first time. Using Decorum’s decorating services, I had Stephanie come to my house to measure my living room. She then provided views of the room using the items that I had expressed an interest in and added suggestions for pictures and other accessories. These services turned out to be free as I bought a couch and had Stephanie gently coach me through some complementary pillows. We are now deliberating about a rug. Stephanie has a great deal of experience in furniture and design and knows exactly where to look to find items for consideration with briefest of descriptions. For example she knew what I meant by “a rug with blue splotches”. She will also give her honest advice when asked. This whole experience is highly...

Shawn Griffey at DECORUM Furniture in Norfolk, VA was instrumental in helping our family procure some new living room furniture. Initially we selected and purchased a brand that was familiar to us from Italy. But when the custom leather furniture arrived several months later, we soon learned that it was now made in China and had quality issues. Shawn expeditiously called the manufacturer’s representative and filed a warranty claim to repair or replace the defective items. His professionalism was absolutely comforting in our effort in finding a resolution and replacement furniture. I also want to praise the delivery service, whom on two occasions demonstrated their professionalism by respecting the customer’s home and displaying care in removal of the furniture from the truck and placement within the home. In my opinion, this is just as important as the initial sale of the furniture. Due to our positive experience, we continue to do business with this outstanding establishment. Edward J....

Now I’ll start this off by saying I love this store. I’ve been coming here with my family for years. While this does not negate the quality or craft of their furniture, I am certainly rethinking their customer service. Recently, I stopped into decorum with one of my friends. We are both young adults, but to the sales associates we apparently looked like juvenile delinquents. We were followed around the store for the duration of our stay, which equated to about 30 minutes. Every floor we went on, an associate was there. Every section we went in, someone was behind us. While I do understand the concern of your property being defaced, in the future, I would recommend having enough confidence in your shoppers and the property insurance you no doubt have, that you don’t feel the need to follow people around. Though I greatly enjoy the store and have for years, I will refrain from spending my money at this establishment, and I will ensure that my family and friends...