Sentara Norfolk General Hospital - Emergency Department — Local services in Norfolk

Well today my family member went to the emergency room around 12:00 noon to be seen for chest pain and he was given an EKG and sent back to sent back to sit in the emergency room. About 2 hours later he is still sitting in the emergency room and finally a lady come out and take him in the back for x-rays. After the x-rays he was sent to sit back in the emergency room and wait for someone to call his name. Around 3:30 I finally go to the desk and ask about the results for his EKG and X-ray to be told the nurse would find some information out and help me after he finished assisting his patient. I informed the gentleman working the desk that I would be over there by my family member when he got ready. After waiting for a period of time and not being called....I went back up to the desk to inquire if the nurse was getting the information for us. The gentleman working the desk said he would try and help me since he didn't know where the nurse went to. He (gentleman) informed me that there were 4 patients before us and he would be called after that. Long story short...he finally was called back around 7:00 p.m. and taken back to a room to be seen by the doctor, only to find out that NOONE had been back to check on him. It is now 9:55 p.m. and he still hasn't been seen by a doctor. His girlfriend has been there with him waiting patiently with no lunch, no breaks and no consideration. I am not trying to be mean but this is absolutely ridiculous. I'm sure the doctors, nurses and staff got to eat lunch today, take breaks and do whatever they needed to do. My question to the staff...Would you want your loved ones to be treated the way "MY FAMILY" member has been treated? I can answer the question for you (NO). Is he going to have to wait for another shift to be changed before being seen by the doctor? Today, I experienced the salon at the emergency room where they start IV's and then send you back out to have a seat in the emergency room whereas the salon will wet your hair and send you to have a seat in the chair for hours. The difference is, this is someone health opposed to their head. I understand there is a shortage of people but to keep someone waiting for almost another day is "ABSOLUTELY RIDICULOUS!" Let's hope and pray that there is nothing seriously wrong after the long...

Based on what you give you get back what's going on what day it is no one in particular blue up front he always has been the greatest when anything is going on nurses that come and go the doctor's and the heathcare system really since depaul closed has been busy expressing yourself calmly as difficult as a individual staff is is grateful I've went here regularly they are the pandemic has been difficult and leigh is horrible and a nightmare that place is horrible at yhe entire hospital the wait time im extremely patient the best staff are the ones that are there the longest dedicated shane is my favorite accidentally spit a potassium pill on him once years later apologized he holds no grudges the difficulty is sometimes the people who are millionaires cussing and hollering hollering racial slurs the emergency room and the officers sometimes are jerks the bald actual security officer up front the white guy with glasses is the worst i loved what the nurse melinda did the one night it took 23 hours to get seen and they had 90 patients she puts him on the psych patients running around detained and they had no bed bed space where they normally put them both loris the white one and little lori ms melinda ms Belinda shane and blue have helped me the most ms Leslie ms Stephanie on Kaufman was awesome ms diane the diabetic educator has always helped me with my diabetes she's been everywhere when i was active duty chkd had to wheel me across the sky bridge when people come in when i been there in the emergency room and they been serious and low staff ive ran in getting help i have taken people in ive been annoying to everyone but I've never had any thing bad waiting is really nothing to me the staff are what you give back the patients giving...

We arrived at Norfolk General at 2 am after being transferred from the Outer Banks Hospital. Prearrangements were made between the OBX and NG doctors, and we were told we could get in quicker. Unbeknownst to them, NG was under a mandatory lockdown when we arrived due to a shooting incident. My husband and I had to send our son, who had severely burned his hand with freeon, alone in the middle of an unknown situation. We had to wait in our vehicle in the parking lot for two hours before the lockdown was over while multiple police officers entered and exited the building and drove around the parking lot. Our son sat alone in his room IN PAIN not knowing what was going on around him for two hours. We were able to enter the hospital around 4 am. No one came in to see him until 8:30 am. Throughout the early morning hours, the nurses informed me there were several emergencies that took precedence over my son's burns. I was also informed that a new shift of trauma doctors would be arriving around 6 am. So, why did it take another 2.5 hours for anyone to come to his room? I would periodically ask the nurses why there was still a delay, and I was always given the same answer. After 6.5 hours of waiting and waiting, my patience was VERY thin. The morning trauma doctors were quicker, more thorough, completed their procedures, and we were finally on our way around 11 am.

In the end, NG was the best place for his burn care but not the best hospital in area of time management. Also, the staff should be aware of their surroundings when they're carrying on their own personal conversations and using profanity around patients and families.

All I want is a shower and a nap, and my son to...