Outreach Thriftique Store & Donation Center — Local services in Norman

Ok so I bought a chair on the 25th of October for my brother. Told the lady behind the counter that I would pick it up on Sunday. She was very pleasant. Well after showing the pictures of the chair to my brother he didn't want it. So I went back to the store on the 27th of October and I guess it was the owner behind the counter. Not a very nice man. I explained the situation to him oh and I also had the receipt. After explaining to him he said all sales were final. So I explained again also the chair never left the store. He answer was I said all sales were final so incase you don't understand that's a no. Very rudely by way. So I explained again and he got a bigger attitude and slammed the money on the counter and said here take it and get out of my store. I was just really surprised at the way the owner of all people would act and treat there customers. I used to go to this store alot and I know it won't put them out of business but I will never return to this...

Found a lot of great clothes for amazing prices and the customer service was outstanding! My sister and I didn't realize they had closed while we were trying on clothes and they didn't even mention it. When we noticed it was past 7, we apologized and tried to hurry and they were so polite and kind! Told us not to worry, to take our time and enjoy ourselves! We still tried to hurry out of respect but it was so very sweet of them! We left with lots of goodies and also found out that all colored tags are 50% off on the 1st Wednesday of every month so we'll definetly be back next week!! Thanks Again Outreach, y'all...

A sizable selection, but our experience was ruined by a rude worker. She had maroon hair and a large tattoo on her ring finger and terrible disposition. While we were trying on clothes she made it abundantly clear that our presence was unwelcome—as if shopping and trying on clothes was somehow an inconvenience to her. Her attitude was rude, dismissive, and completely unprofessional. Thrift stores should be warm, community-centered spaces, but this one felt hostile and uninviting. I won’t be returning, and I wouldn’t recommend it to anyone who values basic courtesy...