Seacoast Harley-Davidson — Local services in North Hampton

I live in MA but was riding my '20 Ultra up the NH coast last summer and got a rear-flat. Patched it and rode to Seacoast for a new skin and was impressed with the service dept; very friendly, had me in and out quickly – but was also impressed by not being bombarded by the sales team as I was killing time. One member simply introduced himself, said their team members would be happy to help with any questions, and added “If there’s a bike you’d like to take for a test ride, we can do that.”

This was the first dealership I’d found willing to do on-the-spot test rides. Suffice to say I was super impressed, but since I wasn't in the market for a new bike, I thanked him but passed.

Another thing that happened last summer was getting sideswiped by a car that didn't stop. The bike was banged up of course, but as it was still rideable and I didn’t want to miss any downtime, I rode it through Dec 31st, at which point I decided it was worth the trip to bring it back to Seacoast for repairs.

Marc at the service desk was awesome to work with. He went over every inch of the bike and assembled a detailed repair estimate. It was pretty extensive, but as it was below the threshold of totalling it, he and I were both confident I’d be back up and running before too long. Sadly, the insurance company saw things differently and came up with their own wildly expensive estimate, claiming the bike was a total loss. Even when Marc pointed out a number of tins were merely scratched and could be fixed with paint, saving them thousands vs ordering complete new OEM parts, the insurance company wouldn’t budge. I’d wanted to keep my bike, and Marc did what he could to try and help me, but in the end, it was out of our hands and my bike was gone.

Damn.

Well, it looks like I’m in the market for a new bike after all, so here we go with part 2 of my review.

I was introduced to Vince on the sales team. He was friendly and knowledgeable about all the bikes, even the new 2025’s which had barely hit the market. I was looking for brand-new, and while I’ve never owned a Road Glide, I was leaning toward them because a number of my friends have them and love them.

Vince took the time to go over all the intricacies of the bike; the new-to-me 'shark-nose' fairing, the full-dash display and programming, the new layout of the handle controls, the lowered seat height, the cooling system, the rear suspension, etc. It wasn’t a rushed discussion, and Vince was focused on answering any questions I had. I liked what I’d seen well-enough, so the next step was - road test!

Bear in mind this was mid-January at this point, and the temps were hovering in the low-20’s. Vince was undeterred; the roads were clear of salt/ice, so we bundled up and off we went. He was on a ’25 Street Glide, I was on the ’25 Road Glide. We rode a number of side roads, incorporating straight stretches and windy turns, even pulling off to a small parking area to change the riding mode. This thing was fun! When we arrived back at the dealership, Vince asked if I wanted to switch bikes and go out again so I’d be able to experience the new Street Glide (he wasn’t bothered by temps which keep most riders inside the house). I appreciated it, but I'd found what I wanted, and pulled the trigger on the RG.

Vince then took the time to bring me around and introduce me to various department personnel so as to establish rapport, and everyone was super friendly and welcoming - and not because I’d just bought a bike. I’ve been back several times and each time; every person is smiling, outgoing and friendly. There truly is a sense of family and camaraderie within their walls.

Lastly was financing with PJ, who’s very cool – after I signed on the dotted line, she made sure to have Rob Zombie cued up over the loudspeakers and brought me to “The Bell”, to give it a good, solid ring.

As a wrap, I’m very happy with my experiences at Seacoast, and I’d absolutely recommend them. I’m looking forward to being a regular visitor to their business. For me, it’s worth the...

3/20/2024 It took a tech from Milwaukee to fix my bike! turns out I was 100% right my stator was fried. needless to say my bike has been problem free for the last 2500 miles aside from a recent loss of rear brakes which another dealership fixed. Unfortunately the pan am has bugs galore but it's 90% usable. Anything below 60 degrees out and you will most likely have some issue starting the bike. Might not turn over the first or it'll start and go into limp mode. All you have to do is let it run for about a minute or so shut it off and start it right back up and it'll be fine. This has been an issue since day one of owning this bike. Unfortunately there seems to be no fix for it yet. I've heard the 2023 and 2024 models don't have this issue but have yet to confirm. These bikes are sensitive to brake fluid so it's important to check moisture content of the brake fluid at least once a year! Seacoasts sales department was great. Unfortunately their service department was exactly as described to me by several people who have had issues with them over the years. I no longer use them.bi was referred elsewhere by the Harley tech from Milwaukee. The tech from Milwaukee has been helping fix my bike since last summer when my stator finally failed and seacoast said there was nothing wrong with it. The service department at seacoast treats people with the service plan terribly and act like every service takes days to complete. I got all of the service information for my bike and performed the service my self recently to verify how long a service takes I did this on the floor at my shop service on this bike can be completed in less than 2 hours with the correct tools. After dealing with the service department at seacoast I now understand why I've been told to go elsewhere. If you do choose to go here make sure you get the work order when service is complete and either check the bike yourself to verify repairs or service or being somewhere to verify. As a tech myself I don't trust dealerships I verify service has been complete.

2 months the pan america I purchased here was unrideable this summer because of a charging issue that this dealership refused to acknowledge as an issue Harley had to send their tech out to fix it. the fuel tank was damaged during service the neck bearing was so loose the whole tree felt like it was gonna fall off anytime you hit a bump or applied the brakes. I was explicitly told by this dealership that they aren't making any money off of this bike. I don't believe that they wanted to fix my bike or knew how to fix the bike. I got the bike back finally and I'm shocked that everything works the way it's supposed to now. The adaptive ride height actually works properly now and it's never worked right. At least Harley made it right but I will never bring my bike here for any service. The service department is a joke. Everytime I've brought this bike to them with issues they've acted like there was nothing wrong and it's supposed to be like that. Why did my battery die when the charging system wasn't working could it have been the stator that was clearly fried ? If the bike wasn't still covered under warranty I would have just bought the parts and fixed myself. It's sad that I have to double check the work that was performed by a dealership it shouldn't be this way but seacoasts service department is the...

What troubles me about Seacoast HD is the time it takes to get a service appointment if you don't belong to the Priority Maintenance Plan as evidenced, at least by my me, of the length of time it takes to to get an appointment. Last month I called to get a service appointment to have a technician look at my sound system on my bike as I was having problems with FM reception. I was told that someone would call me back to talk to me about my issue and schedule an appointment. A few hours later I received a call back and was told that it would be about a month before I could get an appointment. Due to a scheduling conflict, I had to cancel a week before the date. During the phone call, the "service tech" told me that when I do came in, he would set me up with a test ride on a 2014/2015 bike so see if I wanted to buy a new one. I laughed it off and said I just wanted to have my sound system checked out but I thought it was wholly inappropriate to hit up a service customer to buy a new bike through a service call, but I kept it to myself.

Now this past weekend, after returning home from Laconia Bike Week, I observed that I had an oil leak and called on Monday, June 22 to ask for an appointment and was told once again, that someone would call me back within the hour, but alas, no one did. I called the next morning to ask for an appointment to have my bike looked at as I perceived that an oil leak was something not to ignore. Again, I was told that someone would get back to me but I told them that was the mantra last night when I called. He said someone would call me back as soon as possible. Within the house, I did receive a phone call. When I told the "tech" of my issue, he said it would not be until mid July before I could get an appointment. Now, I don't know a lot about bikes, but my common sense tells me an oil leak is not a trivial matter. The tech commented that the mid July appointment was the first available appointment so I took it as there was nothing else I could do.

But after this phone call and remembering the first call for a service appointment relating to my sound system it hit me: I did not join when offered to become a member of the Priority Maintenance Plan so most likely all those who don't belong to the plan are placed at the bottom of the priority plan unless they paid over $2,000 to get into the service department. It's my speculation here, but could it be that the delay in setting any appointment for me was to determine if I was a member of the plan? Certainly, the tech did not disclose that to me that to get an appointment sooner that a month out was the issue, but it sure does look that way. And after reading what the plan provides, it does look that way to me.

So what does all mean: if I am correct in my experience of getting a service appointment at Seacoast HD, one needs to pony up $2,000 to get an appointment at this dealership that is not a month away. If so, that is appalling store policy and places those of us who cannot afford to pay out that kind of money to get an appointment at a huge...