AutoZone Auto Parts — Local services in North Hampton

*EDIT- The regional Manager personally called me to apologize and said I should go back to the store to complete the return. That interaction was incredibly friendly, the staff present at that time expressed their apologies at the whole situation and restored my confidence in that store. (Original) Had a super rude experience. I needed to swap out a mismatched sized wiper blade and the person that day, said, "Sure just grab the one you need" I asked if he needed to do it in the register for inventory, and he said "No, you're fine." I went home and installed the blade. When I hit rain I realized that the blade was defective. It smeared right through the vision line. I had to buy a new blade somewhere else as I was mid way through a road trip. I went back to return the defective blade and because the transaction was not recorded I was basically accused of scamming them. The manager happened to be at the register and said "sure he could refund me. IF I had the proper receipt." I explained how the other employee did not handle the transaction properly, and he was continually rude. I asked if I could at least trade for a replacement that might not be defective, and again he said "Yes IF you had the proper receipt." In my frustration and upset I left the blade there, and realize I should have taken it back and dealt directly with Duralast. I will certainly NOT be using this...

I recently visited the AutoZone store in Portsmouth, New Hampshire, and I had the pleasure of interacting with Andy. Let me tell you, Andy is an absolute gem! His helpfulness, friendliness, and politeness made my experience truly outstanding.

From the moment I walked in, Andy greeted me with a warm smile and genuine enthusiasm. He patiently listened to my car-related questions and provided clear explanations. Andy’s extensive knowledge of auto parts and accessories was impressive. He effortlessly guided me through the store, helping me find exactly what I needed for my vehicle.

What stood out the most was Andy’s commitment to excellent customer service. He went above and beyond to ensure I had the right parts and even offered some valuable tips for installation. His attention to detail and willingness to assist were remarkable.

In a world where exceptional service can be hard to find, Andy at AutoZone truly shines. I left the store feeling confident and grateful for his assistance. If you’re ever at the Portsmouth AutoZone, seek out Andy—you won’t be disappointed!

Thank you, Andy, for making my visit memorable. Your professionalism and kindness are commendable. AutoZone is lucky to have such a dedicated team member like you. Keep up the fantastic...

We bought a battery & a warranty from autozone. Pretty soon after, the battery failed (cold crank and amps are down to almost nothing), and I had to get it replaced by my trusted mechanic — I couldn’t hold off to do a swap out with autozone. I called autozone (in seabrook) and they confirmed to me that I could bring the battery in for a refund. When I brought it in for a refund at North Hampton’s AutoZone, the manager said it was absolutely impossible to refund me and she could only give me a new battery. I told her the Seabrook Autozone had offered a refund, but she insisted she was unwilling to do so. When I asked her why, she said it’s up to each manager, and as manager she was simply choosing not to. It was a very frustrating and nonsensical ordeal, and she seemed to enjoy the power of denying us the fair option. We ended up going to the other AutoZone for the refund, which was no problem at all for them.

I might expect this kind of treatment at some luxury car dealership, but we thought AutoZone was for the working class. We were we wrong! If you must go to autozone, avoid North Hampton and instead...