The Home Depot — Local services in North Haven

I had a surprisingly terrible customer service experience with the North Haven Home Depot. I bought a log splitter through the web site which was delivered and assembled at Home Depot. When I first went to pick it up, it wasn't assembled. Then the assembler failed to show up to work when I was told, so I was delayed (only one extra day). When I went to pick it up, it was assembled but no air was put in the tires, which delayed me further. The next day when I went to use the splitter for the first time, it started but the splitter wouldn't move. After calling 3 Home Depot locations, the Home Depot support line and the Manufacturer I still had no solution because only call takers work weekends?!??! I eventually figured out that the assembler failed to remove a plastic shipping piece and connect the couplings. I made the connection, but had no set screws to secure it, so back to Home Depot I went. Once I finally got it put together I began using the splitter. Within about 15 minutes a hydraulic line (at the lever right above my head ) came free because the clamp wasn't fully tightened. Hydraulic oil sprayed everywhere, soaking me and the machine. As I was trying to reach the switch to shut off the machine through the spraying hydraulic oil, I accidentally burned my arm on the exhaust. I returned to Home Depot a few days later to explain my experience, and get more hydraulic oil. The customer service woman was friendly and eventually told me that the manager approved me to receive a 50% discount on the oil I was there to buy.

So for that headache all I got was 50% off hydraulic oil that I never should have had to buy in the first place! I also received an email fro the Home Depot asking me to rate the purchase. The review had a section for the product review and a section for the customer service review. My review was "rejected" by the Home Depot because they will only publish reviews specific to the product and not to details of customer service. The customer service review section does not get published, only the produce quality section does. That was actually in the "small print" of the review. What a joke!!! Most people would probably have sued the Home Depot for a free splitter and some $$$$ for their troubles. I'll weigh my options and for now, I'll...

Not all managers at Home Depot are indifferent to customer's concerns. However, PAUL a weekend manager at North Haven, CT Home Depot is ONE of them. He could learn from other managers like Fran and Jessica at Hamden Home Depot who understand that customers bring in revenue and happy customers bring in more revenue. His condescending attitude towards me perhaps may be related to my being a woman... who knows. Anything I said like, I spent tens of thousand dollars at Home Depot this year or I flip homes or my time is precious was dismissed. He was merely interested in proving to me that the loose tiles that I picked up from the shelf with chips were perfectly good tiles that would not qualify for ANY DISCOUNT. This was initially reiterated by Brian, a flooring associate, who asked me "where did my attitude come from", when I became impatient with his explanation that only when there is a "crack in the middle of the tile" would you qualify for a discount. NO customer wants a tile with a big crack!!! No matter the discount. Thank goodness people like you do not make the rules at Home Depot and I know the corporation does NOT agree with you. I have never liked going to North Haven Home Depot with the dreary attitudes held by the associates and bad-mooded managers I have encountered, except for Pam in the Garden Center. Not sure what the managers do, but I know they are NOT thinking about customers. I only went to North Haven Home Depot because I bought out all the tiles from Hamden. I left all the tiles I have picked out with Paul, since he seemed more interested in keeping ALL his tiles; I doubt that the Home Depot corporation cares for...

I recently visited Home Depot to get some essentials for my lawn maintenance, and I had the pleasure of being assisted by Doug. His exceptional service and extensive knowledge truly made my shopping experience outstanding.

Doug took the time to listen to my needs and offered invaluable suggestions on the best lawn maintenance essentials. His recommendations were spot on, ensuring that I had everything I needed to keep my lawn in top shape. What impressed me most was Doug's deep knowledge of lawn care, stemming from his many years of experience in the field.

He explained the pros and cons of different equipment, making it easy for me to choose the right tools. His insights into proper lawn care techniques and the best products to use were incredibly helpful. It's clear that Doug genuinely cares about his customers and is passionate about sharing his expertise.

Thanks to Doug, I left Home Depot feeling confident and well-prepared to tackle my lawn maintenance tasks. I highly recommend seeking him out for any lawn care advice – you won't be disappointed!

Thank you, Doug, for your outstanding service and dedication!

Shoutout to the rest of the workers at this location I have gone 3-4 times in the past 2 days and always receive...