Best Buy — Local services in North Haven

My old laptop is no longer working so I visited the North Haven Bestbuy on Monday 4/30 to find a replacement. I already had an idea of the model I was interested in but I was open to suggestions since I needed something quickly. They had a display for the laptop I was originally interested in but they did not have any in-store. The sales rep stated that if I ordered they could have it shipped 2 day (for free) which would be much faster than the date offered online. After taking the payment the rep advised me to call first thing on Wednesday morning to ensure the laptop was ready for pick-up. When I called on 5/2 I was told that I was given misinformation and that the laptop would not be available until the 9th. I needed a replacement by the weekend so I asked if they had any other options that would be available to pick-up later that day. The customer service rep mentioned that they had an open box model that was just returned that day. The model was actually a step up from the one I had originally ordered so I was a little concerned about the fact that this new option would actually be cheaper. The open box pricing online was much higher so I asked the rep how long the product was used for and what kind condition it was in. She said she couldn’t see the date the product was purchased but ensured me that it would not be longer than the 15 days they allow for returns. She also mentioned that the laptop only appeared to have a scratch on the outside surface and that it was going to be reset/looked over by someone in the geek squad. I didn’t want to cancel my original order until I could take a look at the laptop so they put it aside so I could take a look later on in the day. When I showed up I told them (an older lady and a younger man at the customer service desk) that I had called earlier and a laptop was put aside for me to take a look at. They brought over the laptop but one of the first things I noticed is that the Best Buy store demo software was installed, I asked if this was a floor model but they insisted it was not. They tried to tell me this was just the start-up phase so the younger man worked on setting up the computer while the older lady went into a side office to speak with someone. While she was away speaking with who I assume was her manager the Demo screen popped back up and the young man stated to me that he believes the laptop was taken off of display today. When the lady returned she again tried to tell me that this was a customer return, when I mentioned what I was just told by the other rep she stated that he was incorrect which is when he turned and gave her a look that he was surprised by what she said. There was even a tag on the laptop that said it was store display but they made up another lie and told me that was only put on the product since they were holding it for me. It wasn’t until I continued to question them about the stores demo software that they finally admitted to me that it was in fact a store demo. I told them I that I was never interested in a store model and would like to see similar yet new laptop that I could leave with that night. The only option they had that was close in price was over $100 more. I was not looking to spend more than the original option but at this point I needed to leave with something, otherwise I would have taken my business elsewhere. I inquired multiple times about any sort of discount for all of my troubles but the manager was not willing to do anything for me. This entire process was a customer service nightmare, the fact that multiple employees LIED to me about the store model is 100% unacceptable and insulting to my intelligence. I contacted 1-800-bestbuy who offered me a 20 gift card but I declined since that would mean I would need to do more business with this company. I asked if there was someone else I could speak with since the “corporate” number the employees gave me is for online orders only but they told me to reach back out to the store manager who wasn't willing to do anything to do anything in the...

Beware of scams from this Best Buy store.

I brought a 4TB 990 Samsung SSD hard drive from this store with a peeled sticker on the outside of the box, I asked if it was a returned item or open box, they told me it was a pick up order sticker but customer never came and that it was new. When I got home and plugged the SSD in it was super slow and only showed up as 2TB drive from another manufacturer (It had the Samsung 990 sticker and had matching serial numbers with the box). When I went to return it within 24 hours they refused the return and said there was nothing they could do to help me, the manager took the items out the back and also peeled the serial sticker off the drive in front of me. I called BestBuy customer service and the manager refused to talk to customer service. I was told to take this matter up with the police and that's when the manager asked if I was recording the interaction. I said no but the manager Brian demanded to physically see my camera to verify it wasn't recording. Then the manager became very uncomfortable and asked me to leave the store.

Based on how hostile the staff were I wouldn't be surprised if they're switching some of the merchandise and leaving the customer to deal with it. I've called the police about the matter and discussing with both police and BestBuy corporate office about fraud at the store.

My advice to anyone shopping here is to open the product as soon as you buy it from them before you leave the store and to visually verify as well as plug in whatever component you're buying to make sure it's what it says it is. Otherwise good luck getting any help from this store.

UPDATE: After the reply to the review I reached out to Best Buy via Instagram and all they did was say they talked to the manager and stood by their decision. They offered no evidence or any explanation. It was wholly unhelpful and I was once again at the whims of Best Buy and whatever their employees said. I was sold a fake drive...

The worst customer service experience I ever had in my life was at this Best Buy store in North Haven. After I paid $1,800 for the 2 items that I purchased, I asked questions about my Total Tech membership that I opened at the same store. The person who tried to assist me (John) was kind of helpful, but didn't get some answers to my specific questions about the membership. I asked him to call a Manager for me to answer my concerns, and he went to call the Manager for me. I saw him while he was talking to a person who I assumed to be the Manager, but when he came back to me he told me that the Manager told him to give a phone number to call. I asked John about the Manager's name and he told me Amy. So, I have a membership for years, and couldn't get not even an answer to my questions. More importantly, the Manager refused to talk to come to answer my concerns. I am not surprised that Best Buy stores are closing (the latest on in Orange), but I am surprised that the higher management are not doing anything about it and they're leaving incompetent and unprofessional staff dealing with the customers. May be that's how they were trained? Even if that the case, these staffers should have some human decency to talk to customers politely. If I am getting such a horrible customer service at the store, I rather order my things online and avoid dealing with such arrogant Managers. If everyone does the same, such staffers won't have a job, and as a result customers like me won't have to drive all the way to the store to get an attitude and terrible customer service from anyone at that place. Avoid whenever you can, or at least be prepared to get zero answers to your questions related to Best Buy store items. You may as well rely on google than these people at that store in North Haven. Horrible customer service, attitude, arrogancy, it seems that what the culture...