Zales Outlet — Local services in North Little Rock

DUE TO SHOPPING IN THE AREA, I STOPPED BY THIS LOCATION TO DROP OFF A NECKLACE TO BE REPAIRED AND HAVE WEDDING RING INSPECTION. I WAS ASKED FOR MY PHONE NUMBER, WHICH SHOULD HAVE PULLED MY ACCOUNT UP AS NORMAL WHEN I'M ELSEWHERE. LADY THEN ASKED ME MY NAME. I GAVE HER BOTH MAIDEN NAME AND CURRENT LAST NAME. SHE THEN WANTED MY EMAIL. GAVE HER MY EMAIL ADDRESS LIKE 4 TIMES SHE STILL COULDNT GET IT RIGHT EVEN AFTER I SPELLED OUT MY EMAIL, SHE STILL COULDNT GET IT RIGHT AFTER THE 4TH TIME OF ASKING FOR MY NAME, EMAIL, AND PHONE NUMBER I GAVE UP AND LEFT. SHE THEM MAKE A COMMENT THAT SHE WAS SORRY FOR OFFENDING ME. I WASNT OFFENDED I WAS IN DISBELIEF THAT SHE COULDNT GET ANYTHING RIGHT AND STILL HAD A JOB OR WAS IT BECAUSE OF WHO I WAS. WHEN A PERSON IS SPENDING OVER $20,000.00 AT LEAST KNOW THE PERSONS NAME. IM VERY GLAD WE HAVE OTHER OPTIONS ON WHERE WE CAN SPEND OUR MONEY. WHAT HAPPEN??? OR MAYBE IT WAS JUST THAT LOCATION. VERY DISSAPOINTED IN YOU SISTER!!!! TRUST ME, IM SURE ONE OF THE OTHERS WOULD HAVE TREATED ME BETTER, I'M SURE THE OWNER WOULD HAVE TREATED ME BETTER. GET IT TOGETHER ZALES...

I took my rings to be sized down and two weeks later they were sent back without being touched. No real explanation was given on the initial call besides the apprentices being new and perhaps the rings were placed in the "wrong pile." That my belongings were so haphazardly and carelessly handled, I suppose I should be thankful I got them back at all. I didn't have time to send them off again before my engagement photos and frankly I do not trust them enough to handle my rings again. The people there were fine but don't bother with their out-of-house services, it isn't worth the risk or...

Ordering the ring was easy. When we needed to have it repaired,we had to buy a warranty or pay half what the rings value was. The repair kept getting sent back and noone could give a good answer to why they were. They wouldn't order new rings to speed up the process. They avoided keeping in contact with us regularly. It wasn't a good experience. I wouldn't recommend spending your time or money here. The overall experience of buying wedding rings was less than pleasing. The manager is very unprofessional to write what she did here as a response. I'll be happy when this...