Macy's — Local services in North Olmsted

Went today (MAY26, AROUND 11:00 am) to Macys North Olmsted to return a necklace bought online around 35 days ago. The lady ask me about the tag and I answered her that it did not come with any tag at all. Only the receipt and shipping paper .

After 5 min looking she ask for a manager. So, a new lady come, called MARIAM or MARIANI ( black medium hair) and she looked at it and told me she couldn't accept first because there is no tag on the necklace. Then I explained again that no tags come with it, only receipt and shipping paper . Then, she looked at the necklace and say, second, it is not looking good to accept.

I said WHAT? Why is not looking acceptable? it is brand new, never ever used and u are saying not looking acceptable? after more 10 min of discussion, she told me she couldn't accept because also it was bought 35 days ago, and the policy is 30 days return.

Then I read to the back of receipt that RETURNS ARE ACCEPTABLE WITHIN 1 YEAR !!!ALSO IT SAYS ON MACYS WEBSITE!!

SHE told me she had more ACCURATE RETURN POLICY INFO THAN ONLINE INFO !!!!! ONLINE INFO ABOUT RETURN POLICY she argue for about 3 min and left me alone. OKAY I SAID !

I left the store and called to COSTUMER SERVICE and explained the situation. They told me on phone they see no reason to do not accept it, since the return policy is 1 year.

I come back to store and the same MANAGER called MARYAM OR MARIANI was very unpolide, rude, and did not stop to talk with me ( she was always walking and I was following her) and she said one more time she I will not accept it. I asked why?? give me a reason? I explain her I called to the costumer number and blah, blah , blah and she did not even listening me.

Then I asked for another MANAGER. I will not leave this store I said, It is not fear and I need to talk with somebody else.

Then another manager come( blond lady), very very very polite, she listening me, looked at the necklace and told me: Well, it is not my department but I see no reason to DO NOT ACCEPT IT. Everything is fine, looking good.

She returned it and gave me credit back to my card. Thanks for this lady.

I will never come back to that store. NEVER, and I will tell everybody about that manager called MARYAM OR MARIANI.

See what the problem in here?? ONLY THE MANAGER.

AS A CUSTOMER, I SHOULD NOT BEING TREATED LIKE THAT. IM VERY VERY FRUSTRATE AND DISAPOINTED WITH MACYS TO HAVE PEOPLE LIKE THAT...

I love Macy’s and spend thousands there. Have their credit card. Basically, only department store I go to. But, today I was very disappointed. I had spent $800 on merchandise and live in Westlake by the mall. I needed to exchange something for a bigger size. When I went there the only mall that had my size was Southpark. They only had one left. So, I nicely asked her if she could call so they’d hold it for me for 48 hours since I live a half hour away and go to school and work. Lynn at customer service tried saying that they can’t call for me. Well, they always have in the past and get to their department way quicker than me. Plus, it’s called customer service. She was resistant trying to make me feel as if I inconvenienced her. Called and hung up saying the lines busy. That I should just call myself. Then I nicely said that I’d wait. That it’s just easier to do it now because there’s only one left; I don’t want someone to grab it before I can call; and it takes forever to get through, where as they get right through. Always every place in the history of me shopping have workers called other stores for me in this situation. She then called back and was complaining saying “now they have me on hold. Okay. Ugh.” Then she’s talking to the lady and literally chuckles to the lady and says, “yeah I told her to just call but you know. Here I am. Lol.” Then I’m trying to tell her to tell them I’m coming Wednesday and already have the bra in a different size so for sure will be there. She just ignores me and says “we’ll see. Don’t know if we can hold that that long.” Are you kidding me? 48 hours is how long they hold it. So, then I’m like to myself, “ okay maybe she just thinks I’m trying to be difficult.” So, three times I say I like her hair. Because I did. It was a really pretty wig. My moms a hairdresser. And no, of course, I didn’t tell her I knew it’s a wig. Was just trying to be nice to see if she’d even acknowledge a compliment. She completely ignored me. If you don’t like your job then get another job Lynn! But don’t make customers feel uncomfortable and inconvenient simply asking you to do your job! I have left 5 stars on my accounts for Macy’s ladies all the time. This is the first time I’ve had to complain. And if it wasn’t so rude…I would had let it slide. But, that’s...

I have now purchased two colognes from this location, and while the packaging appeared fine, the batch codes on the bottles did not match the boxes. Because batch codes are a standard way of confirming authenticity, this raises a serious concern. For that reason, I will no longer be purchasing cologne from this store. When I came in to return the most recent purchase, I explained the issue to an employee. Unfortunately, instead of addressing the concern, she was dismissive and seemed irritated, as though I were being a bother. I believe this was due to her lack of knowledge on the subject, as she said, “I don’t know why looking at the bottom and back means anything.” I explained that batch codes on the bottle and box must match; otherwise, the product cannot be considered authentic. Rather than acknowledging this, she tried to process my return as if I simply did not like the fragrance. I clarified that my return was not about preference, but authenticity. Her response was short and dismissive: “Well, so you’re returning then, come on.” This type of customer service was unprofessional and unnecessarily rude. The issue is not that I dislike the fragrance, but that products with mismatched batch codes are being sold, and staff are not trained to handle or even recognize these concerns. I am very dissatisfied with both the service I received and the lack of attention to product authenticity. Customers deserve confidence in what they are purchasing, and assurance that staff will take these...