Rally House North Olmsted — Local services in North Olmsted

Purchased two different Browns puzzles on Monday. Went back to store today (Thursday) with pictures showing one puzzle was missing one piece and the other was missing two pieces. Erika referred me to the customer service department and gave me the phone number to call. I called when I got home and was impressed with the prompt service and response to my problem. They are sending me two replacement puzzles - shipping tomorrow! I had to text them my photos ands copy of my receipt but this great service alone will bring me back to the store. Thank you Erika for your help! I have purchased clothing items from Rally’s in the past and the quality...

We asked a jersey for a specific player and the lady didn’t know the player and she told us she didn’t know anything about the teams here. How do you work at a Cleveland Rally House and not know anything about the teams or players. On top of that they only had 2 players jersey's for the Cavs LeBron James and World B Free. How does a sports store in Cleveland only have only 2 players jerseys one of which doesn’t even play for them. Terribly disappointing we ended up going to Dicks which is what I recommend...

One of the shirts I purchased shrunk when I washed it and dried it according to the instructions. It also came out of the dryer in need of ironing. Because the tags were not on it the store at North Olmsted refused to take the shirt back. Of course the tags were not on it! I wore it and washed it. Then it performed terribly. I went to Dick’s Sporting Goods and bought a new shirt. Because I know that if it doesn’t perform, they will stand behind the product. I will likely never go back to...