Wine Racks America, Inc. — Local services in North Salt Lake

Beware of this company. We were told upfront that if we did not like the wine storage rack we could return it. At no time did any of the company representatives tell us that we could not return it if it was assembled. Also the marketing pics shown on the website, beware, they do not depict the quality of the wine rack. When we received it the rack was very cheap! It looked cheap and when we were putting it together we were worried that it would not hold up. After repeatedly advising company reps (2) that we our client did not like the rack because it was cheap they had us ship the rack back to them on OUR dime for a refund. We were told that in the fine print on their order that racks could not be returned if they were assembled. Not sure how you can see if you like the rack unless you assemble it first. We did unassemble the rack prior to shipping it. Now we are out $5,000 + and shipping to return it to be told by a CSR that they can not refund our money. BEWARE!!!! Product is not as nice as the pictures and images show. Now they have a complete wine storage unit that we shipped on our dime to sell to another poor sole! ...

Two main reasons i am giving Wine Racks America one star...

A) the metal arrived scuffed and scratched on several large pieces due them not being individually wrapped up, so in transit the rubbing scuffed many of the pieces. in addition several other pieces arrived with scratches.

B) the next reason I am giving them a poor review is the entire wine rack is just painted metal. Zero screw holes, nothing cut to size. We would have to drill roughly 90 screw holes and cut down all the steel posts which is not how they advertise this product. They are simply selling painted steel and you have to build a wine rack out of the material.

When we went to return the items they only gave me a 50% refund which does not seem to be good customer service or an ethical way to...

I recently ordered a system through Wine Racks America. When the parts arrived in the 20+ boxes of different shapes and sizes I did not account for 1 that somehow got lost in transit! When I notified Wine Racks they stated that I notified them after the manufacturer's policy would take care of replacing the missing parts and I would be responsible for ordering new ones. I spoke with Kyle at Wine Racks America and explained the situation. He listened to what I had to say and then worked with his team and the manufacturer to make it right. Wine Racks America is a trustworthy company because IMO its not ONLY about making sure things go right the first time, but its equally as important when things go wrong and how...