Elements Massage — Local services in Northfield Township

Usually I had great experiences which is why my fiancé and I continued to come back. We even got their monthly membership which we use frequently. For the last 2 months I’ve had a hard time booking an appointment because I now need a prenatal massage and my fiancé needs deep tissue, both females, preferably 90 min but settled for 60 minutes. Finally I booked our appointments that fit our busy life, leave work earlier because we live an hour away from Glenview. We get there to find out they booked my appointment but gave away my fiancé’s appointment to someone who booked earlier that day online. The membership is under my name but we always come together as our private time. I figured they cancelled his appointment because he does t have the membership under his name. Worst part we were never notified! The lady at the front desk was nice and apologetic offered an available male massage therapist for my fiancé’s deep tissue massage which obviously he didn’t feel comfortable with. I asked to speak to a manager she explained she’s on leave of absence for a while and ironic that the person who took my appointment was the next person in charge. I didn’t want to talk to her. I came in to relax and unwind but ended up leaving upset, tense and crying. On my long drive home I called Element Massage Headquarters spoke to Erin who took my complaint this was Friday 8/3/18. She guaranteed Lisa will follow up with me Monday 8/6/18. Today is Monday 8/13/18 and I still haven’t receive a call or email. I never write reviews but I’m extremely disappointed. Once I use up the credits I already paid for I’ll be cancelling my membership. There are plenty of massage location in the Chicagoland area that would love a returning customer who gets a massage once a month or once...

I’m trying to figure out what happened. I have had many massages in my life, yet this one will always stand out and not in a good way. I filled out the paperwork in the front waiting area and then I was brought to one of the rooms, she asked me if I have had a message before and I said yes and if there were any areas to focus on? I told her my neck and shoulders. She left and I prepared for the message and laid down. She entered the room and started the message. She started with my neck which was fine, that’s where it went south. The best way to explain the rest of the message was like having your significant other give you a message when they really didn’t care to in the first place, you know, a lot of pausing, kinda pushing and poking but not even close to messaging right to the point you just say forget it. Then we get towards the second half when I noticed she was sitting on a chair attempting to give me a message, I almost started to laugh. In the last 10 minutes she paused for so long, I swear she fell asleep. So now I thank her and wonder why I did? She leaves and I get dressed. Now I leave the room and she comes up to me with a card telling me what I need to work on, you know my neck and shoulders like I had told her at the beginning. So I realize this is not a helpful card, it is a contact card to make sure you tip on the way out. I tipped her $20 on an $89 session and again wondering why I did that. I wonder if all of the message therapist’s are certified here because that...

I just wanted to take a moment to write a review for Elements Massage in Glenview, IL. I can't tell you how friendly and professional the staff is every time I walk in. Being a business owner I certainly know how important customer service is. Your staff is 5 star in my book. As for your massage therapist I would like to make a special comment. I have been getting regular massages over the past 40 years . I want to take a moment to thank you for having a massage therapist as wonderful as Paz. She is friendly, professional and is a very good listener, knowing exactly what to do after hearing those things that bother you. She takes her time and always makes sure you are satisfied with your massage. She has hands of gold and in my case covered in steel as she is able to provide me with the best deep tissue massage ever. I am a physician and have also found Paz to be very knowledgeable with all aspects of the body. I can't begin to say enough great things about her. I can't wait to see her today. Thanks again. Dr. Michal J Fox,...