Tropical Smoothie Cafe — Restaurant in Northfield Township

We walked into this location as we do about 2-3 a week for our regular smoothie. We consider ourselves to be quite the “couponers” and the owner didn’t seem to appreciate that we were using a coupon on our visits. She came from the back after we had already purchased our smoothies and accused us of using the same coupon on our visits. We explained to her that wasn’t the case, there is a sheet of coupons provided in our weekly paper and we were simply putting the sheet to use. She seemed to keep trying to justify why she had an issue with us using the coupons even after us explaining this to her, and we decided this was just unnecessary and unprofessional, as her means to justify just lacked basis. Needless to say we will no longer be visiting this location Due to the poor service provided by the owner Lu.

As we were getting ready to leave, the cashier apologized on her behalf and admitted to us that her commentary and approach was out of line and just...

I went into the store and asked the cashier to be patient as I had never been there. I then ordered a sandwich and before I was given my change back, I added a smoothie. A couple minutes later, I noticed the sign that said add a smoothie to any food for a discounted price. I asked the cashier why I couldn't have the promotion and he responded that I needed to add the smoothie immediately with the first order. I asked for a receipt, which he did not give me. He gave me the order slip which didnt have the store number to write a review. I called back and asked for the store number and Yule refused, saying that he wouldnt give me any information. Insult upon insult at this place. They are disrespectful! I will...

I made an app order and came to the store at the pick up time. A girl helped me and asked who I assumed was her boss about it. He just said that he made it and they were busy so someone took it and they can't do anything about it. The girl who originally helped me talked to him and I heard him say my order was a reward item so I highly doubt he actually made the order. What a waste of time and horrible customer service. He should learn some customer service skills and maybe their reviews wouldn't be so bad. Don't go to this location and waste your time and money here. You'll be...