Relax The Back — Local services in Northfield Township

On July 2, 2025 I stopped by relax the back Northbrook Illinois. I am a retired, disabled veteran construction worker also and I desperately needed a very good recliner with massage if possible in order to sleep at night. Becky, the store manager help me pick the Gravis Recliner which has a massage feature that perfectly fit the package for what I needed. Relax the back had a Fourth of July sale that was phenomenal 15% off and I could not pass up and I instantly bought the chair. You can see in my receipt the 15% taken off. It took over three weeks for Me to get my recliner at my house delivered. I am a master electrician, construction worker, and I saw them put the chair together with all the cables and they did a perfect job. Relax the back started by accidentally ringing me up for the wrong chair the Hale Premier Zero Gravity. I noticed when I got home and called back. For the Gravis Recliner that is a higher model they charged me the difference to correct their mistake. Unfortunately, just over two weeks later, the massage feature broke down and just flat out would not work. I returned to Becky, the store manager and demanded a full refund to which she said that she must charge me a $250 restock fee. I demanded no to the $250 restock fee and told her I must have another separate chair to replace it different in order to sleep at night. Because I was re-ordering another chair she said that she would waive the $250 restock fee. On the receipt for the new chair, she said that she would give me the Labor Day weekend sale on top of the price that I was paying, and she would charge me on the day that my chair is delivered. The new chair is the Laveo zero gravity with lift assist. I got a phone call that the new chair has arrived for delivery and spoke to Becky that I want My Labor Day sale applied to the receipt like she promised. Becky reneged on her promise and said she will not give me the sale even though I had a phenomenal sale 15% off on the Fourth of July and a new chair is to replace a chair that electronically died on the massage feature of the chair that suddenly would not work. Becky explained to me because of the Trump tariffs The price of the chair went up and she cannot give me the 15% off sale that I got back 4th of July nor Labor day sale as well. I Told Becky that she promised, as well as that the new chair was to replace a chair that I bought on sale 15% off on the Fourth of July. Becky said that regardless that she promised, she’s not going to give me The sale price and forced me to pay full retail that I’m paying regardless that I bought the first chair on the Fourth of July sale And that the new chair is to replace the chair that would not work that I bought on sale. I desperately need the chair because of my pain, but I am 100% completely dissatisfied with Becky and relax the back Northbrook Illinois. Becky, the store manager does not keep her promise to give me the sale because I bought the first chair on the Fourth of July sale. Becky is forcing me to pay full price for the second chair. According to Becky they raised the price $500 (Trump tariif) and will give you $400 off for Labor day. I was supposed to get a sale OFF MY ORIGINAL PRICE FROM JULY 2nd and never did!! Relax the Back zero gravity Recliners with massage feature are unreliable and Relax the Back Northbrook will NOT HONOR THEIR PROMISES to replace a faulty chair along with the sale you got with that chair and that came from Becky the...

Relax The Back is for those who want to "Try before buying".

I wanted to TRY a swivel recliner massage chair BEFORE buying one... Relax The back was the only local walk-in store with the demo chairs I could try.

Day 1: Becky identfied and let me try a demo chair that met my needs.

Day 2: After researching about the demo chair I had tried on day 1, I returned to Relax The Back where Patrick expertly helped me learn how to fully use all the features of the demo chair.

Day 3: I returned to Relax The Back with my spouse to show her the demo and order the demo brand swivel recliner massage chair.

Day 4: I returned to Relax The Back to pick up the demo brand swivel recliner massage chair.

So, I HIGHLY recommend Relax The Back for those who want to "Try...

Turn over a new leaf for the New Year and invest in yourself! I've limped along for years with back and neck discomfort related to long hours of computer work. I've purchased numerous chairs online (Herman Miller, Leap Chair, etc. ) and spent a bundle to try and solve the issues myself. But honestly I feel so fortunate to have found Relax the Back because there is no substitute for engaging the services of someone knowledgeable in workstation ergonomics. Robyn helped me get the right tools to eliminate the stress on my body and then had her expert staff come out to my home office for the delivery to ensure that I knew the optimal way to set up my new chair and other accessories. I consider this one of the best investments in my...