Verizon — Local services in Northfield Township

Horrible unethical experience delivered by several sales agents including Kevin Blitz, Ali Sultan and Jamie Lorden. Other reviews here report similar dishonest practices by this local store. These sales staff were confused and provided misleading and deceptive information. When updating our phone, we were told exchanging our old phone would be issued a substanital credit. We first took this home to transfer the backup to the new phone. Upon returning the phone a few days later, Ali told us that there was a small crack that would invalidate the $300 return and that phone would only be issued a $49 credit. He suggested going to a remote mall vendor to fix the crack which took the better part of a day and cost $75. When we returned at the end of the day, we were told by Jamie that the repaired phone was now only worth $69 and that ali was incorrect in telling us we could get the $300 credit. When asked about what we could do, we were told to wait the following day when Kevin would be back in the store. The following day, Verizon National Customer service told us we could be issued the $300 credit. However, when we returned to the store for the third time, Jamie the store manager ran away, and Kevin refused to issue the credit until we spent one hour getting Verizon National Customer Service to berate him and force him to issue the credit we were due. LOUSY local customer service. Extremely unpleasant staff and disrespectful of our time and loyalty of over 10 years with Verizon. Go elsewhere to another location and do not give this store the benefit of your business. Their staff need to be schooled in customer service. The two National Customer Service representatives we spoke with were wonderful but they were horrified by the Northbrook store staff and repeatedly apologized for their behavior. ADDENDUM: After I wrote this, I read the other reviews and they seem to report a similar pattern of fraud...

I have waited over nine days for a tablet replacement from Asurion that suffered a cracked screen. I was told by Mo at this Verizon store that repairing the screen would take one hour to fix that day, December 27th, once I visited a nearly Asurion facility. The number in the brochure that Verizon and Mo gave me was not even an Asurion number. I found the correct number for Asurion and was told I would need to be sent a replacement device. I use my tablet for work every day, seven days a week so not having a useful tablet is a big problem. Asurion then sent me a tablet that was 50% smaller than one the that I had, barely larger than a cell phone, not suitable for work. I called Asurion again to ask for a larger one. The only comparable tablets were on back order. Kenesha at Asurion told me the larger tablet would arrive in 3-5 days. The tablet has not arrived, it has been 9 days. I went to the Asurion site today to provide feedback to the customer site and to the CEO but both of those links are down. I am asking for a tablet of comparable size and functionality to the one that I am paying Verizon and Asurion for and in a timely manner, meaning one or two days. Verizon and Asurion have not lived up to one thing they told me nor in any way gotten me the product or service that customers should expect. Please contact me to resolve. Eight of the most recent 9 reviews below have Verizon responding, we are sorry for the service. I don't need an apology, i need a tablet. Please get me the tablet that I am paying both Verizon and...

DON'T GO THERE!! They may lie, cheat, and steal your money, as they did to me. They have the WORST customer service of any company or store I have ever experienced! You cannot call the store to even ask a question after a purchase, because they have no incoming line. The phone number that is listed on their website is a dead number. The national call center is even worse!. I spoke to a phone center rep named Eoin, for an hour and a half, and who told me he got my monthly bill down to $125, but an hour later I found out my next bill would be $166! The Northbrook sales grifter persuaded me to purchase their new plan with a 30 day guarantee, but when I returned it, they would not give me back my old plan, but required me to switch to a plan that costs $50 more per month than my old plan! There is not enough room to detail the many ways they lied to me and stole my money. And they won't refund an overcharge if you wait until they tell you what your bill is! I received my bill this morning, but by 6:00pm the same day, they wouldn't refund the overcharge because I was "outside of the billing window" ( to quote Eoin) Huh? One star is overrating them. Read all the one star reviews. Oh, and by the way - this is not Yelp, so be sure to post your review on Yelp, too, if you make the mistake of buying anything from these scam artists....