ERS — Local services in Northfield

What a nightmare these guys are! First off, they will try to charge you for anything they can...1) They tried charging me over $100 to install OS onto my mac when its FREE!!! the applecare people laughed when I told them that. 2) Later on, I needed a small part to install and he actually told me he would have to charge me to look up the part (it literally took me less than 45 seconds to find on amazon)

Then, after I needed to order a new part, they very rudely told me they didnt have 3 ft of space to store my computer while I waited for the part, so I literally had to go back and pick up my computer and re drop it off later. When I brought it back with the new part, he told me I needed another part!!! They are incompetent. So once again, I had to take my computer back and make yet another trip back when the other part came in.

I brought it back a third time and they literally lost the screws to put my computer back together. If that wasnt bad enough, they actually blamed me for losing them (which was impossible bc they clearly never gave them to me, which I told them when I first picked it up and asked where the screws were, and he replied "I dont know, Im not the technician that took it apart") Then after they repeatedly couldnt find the screws, they had the gull to tell me I had to order new ones. This is not a joke, and I cant even explain how absurd this all was.

Finally they finished installing a hard-drive for me, weeks later by now, and after I brought it home the computer wouldnt recognize the hard drive!! Which means they either incompetently installed it incorrectly, or installed it incorrectly on purpose, so I would have to bring it back and pay their "Bench fee" which they try so hard to make everyone pay for no reason.

Good god, dont ever get involved with these guys. I wish there was a zero or negative rating bc one star does not...

What an absolutely wonderful experience! We are on vacation in Ocean City and my sister's cell phone screen went bananas. We did a quick Google and found that this place was open at 10 am the following morning. That next day we drove across the bridge and were waiting when Phil opened up at 10. He was super nice in his greeting and diagnosed the issue immediately as an easy fix. He then went on to explain that some places might try to do a quick partial fix, but that isn't the way they do things, and that he could have it done in about an hour.

Minutes later when we were in the car, he called and asked what we were going to do for the hour, because since he knew we are from out of town, he had suggestions of breakfast places!

I found that to be such a kind and detail-oriented gesture.

An hour or so later, Phil called again to let us know the phone was ready. We picked it up (at what I think is a very reasonable price) and with some further area suggestions of bakeries and restaurants, we were on our way.

Highly, highly...

I recently dropped off a vintage first-generation 1984 Macintosh 128k computer to Emergency Repair Shop and had them assess the working order of its internal floppy drive, which I thought was in a state of disrepair. Within a week or so, they called me back to tell me the problem was not in the drive itself, but in one or two of the discs that I provided them with. Other discs worked fine. I was quite relieved because I intend to sell my Mac with all its accompanying software as well as the original Imagewriter Printer. I can't thank Josh and his colleague enough for their honest and timely report. Not only is their shop pristine, but their kindness and courtesy are unsurpassed. Remarkably, they did not charge me a service fee. Therefore, I give them all an unconditional 5-star recommendation--this from a former university Director of Multimedia...