Tractor Supply Co. — Local services in Norwalk Township

This review reflects only my experience with the Norwalk store: I placed a curb side pickup order for a yard cart online. Prior to my order I verified the overall size of the product packaging would fit in my SUV, which it would. When I arrived at the store, the unit was a pre-assembled floor unit to my surprise, and I was told this was the only one available in this model. I stated to the person (who I later find was the manager) that this was listed online as an unassembled item that would have fit in my SUV, and I had just driven 40 minutes to pick this up; no apology was given at this time. We then discussed a solution and I asked if they would be able to remove approximately 10 bolts so I would be able to place this unit in my SUV since there was no communication via website or store about the unit being the last available and a preassembled floor model. I was told it was too late in the evening and they didn’t have time before close in 20 minutes, but I could leave it there and come back in a day or two; again no apologies for the inconvenience. I said this would not work as I’ve already spent my time and mileage driving here. Lastly I asked if they would be able to return the order due to this inconvenience and ship a new item to my house, waiving the shipping cost. The answer was simply “no, we don’t do that”; again no apology was given.

For all of you out there, if you’ve read this far, I’d highly recommend calling tractor supply prior to ordering and make sure they are not selling you a floor model that is pre assembled. Also, if you value customer service, avoid the Norwalk store. Thanks...

Bought 3 pallets of pellets for my pellet stove in fall from this store. Many of the bags were ripped or had holes in them. Worst if all they don't burn worth a crap! They must have moisture or something in them bc they WONT burn. I feel as though these were left over bags from the previous season that they scrapped up and pawned off on us.This was like $500 worth of pellets. I will never buy pallets of pellets from this store again. I suggest you dont either. Complete waste. Now I have 2 pallets of useless pellets I have to figure out what to do with. And I have to repurchase (not from here) replacement pellets. As if things aren't hard enough... Thanks for nothing TSC. It's -5 and we have been struggling with this stove. My kids and pets...

Through my time shopping here, I’ve picked up on a few things.The employees are treated like garbage from what I’ve seen, and the store manager, David Canter is it? Yeah, he’s incredibly naïve and childish to the point he adopts a god complex when faced with confrontation. He has no idea how to run a store despite having 25 years of experience? David, next time you want to throw back-handed comments to an employee, remember the world is watching and your temper tantrums are public, even if they’re behind a...