AMC Royale 6 — Local services in Norwalk

I have been going to this movie theater for over 15 years and tonight was my worst experience ever. I had brought my daughter and her friend to watch crazy rich Asians. We have waited about a month to come and watch the movie because the seats were always taken. Tonight the case was the same. I was surprised. Row A was completely available and row B has only 3 seat available. The rest of the theater seating showed full in blue. So I took the 3 seats In Row B. We were assured that the seats recline all the way back. Well since row B is second row from the screen we were not able to watch the movie comfortablely.My head was tilted to the side the enntire movie. We have noticed that the movie theater was not full as we were shown when purchasing the tickets. We were falsely told that the entire showing was full except for the 3 seats that we took. When questioning the staff (very upset) I was told that corporate reserves the seats so no one sits in them. But they don’t tell anyone that he had said to me. And then to have a good night? The entire move showing was empty. From Row D and back there was maybe only about 10 people max. This doesn’t make sense! How do you make money if you don’t sell the tickets for people to actually watch a movie. You purposely falsely advertise it’s full to sell the crappy seating in the front? My neck hurts from watching this movie! I will let others know on what goes on. This is my starting point. I have never been on social media and thanks to bow tie on Westport ave I’m giving my first bad review and will spread the word. NO...

This place used to be a great place for watching movies. They're doing a renovation that is putting in new fancy recliners that you would think would make watching a movie much better, but it doesn't. They don't go far back enough. They make you reserve the seats. So if you're running late and everyone took all the good seats, just don't bother going because you'll either be stuck in the very front or the way back. My back and my wife's back we're killing us at the end of the movie. To top everything off because all these fancy seats are coming they think that jacking up the prices on the concession stand is the best bet. Not a good idea in my opinion. You're already paying way too much for a movie ticket. Now you have to pay $4.50 for a water bottle. No thanks. In my opinion this place is going down hill. Call me cheap, but I rather just wait for the movie to come out on red box then to go spend so much money on a 2hr movie. Your best bet if you want to keep watching movies there is to go on a Tuesday where it's half the price. Unless they decide to take that away. Only time...

I purchased 7 tickets for Saturday and unfortunately will not be coming to this theater ever again and will be asking for a full refund. I Called while I was leaving work to try to switch my ticket dates due to a change of plans and while the associate Andrea tried her best to answer my question she didn't know the answer and tried to get the manager Jeffrey. Jeffrey who was very rude and smug decided to transfer the call instead, what he didn't know was before transferred the call I could hear the conversation in the background. I drove the theater to see him in person and as the manager when I told him about him self and for his name and number to make a complaint he proceeded to tell me that my request wasn't going to resolve my issue because no one would do anything. Well for 1. AMC just lost my business and 2. I will make sure I post my video of his smug demeanor and show the level of professionalism AMC has working in their establishment. BTW Jeffrey might try to throw Andrea under the bus even though all she could do is refer to him for advice and he...