Popeyes Louisiana Kitchen — Restaurant in Norwalk

The store located at 480 Westport Avenue Norwalk Ct 06851.I started to ask for a family deal and I changed my mind so I ordered a $19.99 11 pcs, tender deal and 4 cookies when I got home I realized I ended paying $53.88 They added an 11 pcs big bundle $26.99 I called and spoke to the manager and he said they will reimburse me for the bundle. Once I came back to the store Mohamed hand me $17 and he said he needs to keep the receipt, I explain to him that I wanted the refund for the $26.99 bundle as agreed with the manager over the phone then he said he can give me no more than $2 extra. I didn't accepted because I feel is not fair that I got charged for something I didn't order and the order wasn't confirmed at the window. I understand It is a new location but I recommend that the manager team review the ordering process, claim protocols and Mohamed definetely needs training on customer service. He needs to explain to the customers the reasons he has to make his decisions. I used to like the product but now I strongly reccomend to buy local options nearby : Jordans: amazing chicken wings, Stew Leonard's: the best chicken bar with many options, Garden catering: Outstanding...

(Dont go if the indian girl is at the window, she messed up 3 of my items and forgot 2 completely not the first time, but def the last i go during the day. Evening shift is the best). Service has definitely gotten better, they used to rush my answers or be short with me for seemingly no reason, get stuff on my order wrong. BUTTT THEY HAVE TURNED AROUND. Are they still short staffed? Yes, and wait times can be longer than usual. But like i said now they will double check the orders in front of me if i had to wait to make sure i have everything, they are patient and dont rush, and the food…HAS ALWAYS BEEN FIRE THATS WHY I KEPT COMING BACK. Even before when the service was 1 star, the chicken is top notch, the sauced up wings are the BEST i’ve had. Indoor dining can be hit or miss, nothing bad just very empty and when i used to go there were a few flashing broken lights. A drive through must if you want some...

I've been here before and the food was good. The place is nice, clean, good customer service, however today the food was sad. I ordered a 3pc combo with fries and a strawberry lemonade frozen. Came up to about 13 bucks. The biscuit believe or not was the best I've had in a while. However the chicken was bland. I don't know who left out all the seasoning in this chicken but please ask for help next time. And my fries were tough like they came out of the microwave. The best part of my meal was the drink and the biscuit. Better lick next time. And please stick...