uBreakiFix - Phone and Computer Repair — Local services in Norwalk

10/4 /21 Clarification Following 1st ever mgmt. comment. Staff was well trained at being polite not fixing a machine? Steve why would I ever let you or you staff offer direction in the future when you do not meet customers? Folks Run Away Horrible service and I would question any positive review for something more the replacing a phone glass or battery. The reason I gave a star is you cannot post without one star? Consider anything else first from what I learned about the franchise and overall ownership. Read the one star reviews first and beware. My laptop spent two weeks here and was eventually returned with all my data lost and the machine not working correctly any longer. I asked to speak with the franchise owners Chris Laraia or Steve Gardner who own several stores in CT and was told by Kylen O'Sullivan their manager that they do not speak with any customers directly. She told me she only has authority to "try again" when a service fails and her job is to defer any request to speak with the owners and reference them to "corporate" office. The company is also owned by Asurion the insurance policy they try and sell everyone. I spoke with the corporate offices and Asurion and clearly the strategy for everyone is collect premiums. State regulators and insurance regulators ought to look into this company and the franchise owners. The contract which I cancelled since all this occurred within initial 30 days when you receive is 14 pages of disclaimers and possibly version 135. If they lost my data or damaged my hardware the Asurion folks told me even if correct they would not cover as all claims are only valid once the policy is active for 30 days and past cancelation. They sell the policy first and if they screw up the job they are not responsible? Crazy! The parent floated a 2.1 billion dollar debt note this summer which is "high risk" or in wall street slang junk grade investment to not improve the company but pay the owners a dividend the debt basically being paid back by the insurance premiums they will collect? CT insurance regulators, BBB look into this please. Two weeks with UBIF and 3 times I was called to store to pick up laptop and each time it was not ready? Twice I picked up the machine and immediately when I got it home it was not working properly and no data on the drive or the thumb drive? Both times when this occurred they claimed to have properly restored the data and viewed and in both cases nothing? During one return with the technician at my side I asked them to show me the data and he could not and stated he had no idea what they did? This was a simple replacement of a bad driver and I did not do at home as I was without a boot disk and unfortunately trusted UBIF with years of pictures which i had not backed up. After two weeks they returned the machine and told me it must have been a bad drive and not their fault because we saw a blue screen? Seriously that was the answer and again no owner was willing to speak with me and their manager confirmed they knew the situation and were instructed to return the PC with that explanation and I should contact corporate as the next step was sending the disk to data expert and certainly not something they could do? Of course not they did not backup the data, check the data , or quite frankly do anything they promised correctly. Corporate of course pointed out again that they were not responsible for the data or the damaged PC and I could not file a claim since the policy was only two weeks old but I could cancel it. What a joke. In the end the worst thing in my opinion was the atrocious service and the unwillingness of either Chris Laraia or Steve Gardner to speak with or meet with me. The staff was well trained at being polite and I actually felt bad for all of them as when I asked to speak with the owners they knew the answer and they in my opinion knew I was wronged and the result was too bad. If I was Samsung, Google, Apple or anyone considering authorizing these folks to service my customers I would...

Would leave 0 Starts, but not an option

Asurion sent me here to fix my Galaxy S21 5g Ultra. The young lady at the front desk is not cut out for a customer service job or front desk position.

The young lady starts by telling me they don't fix Galaxy phones on the weekends because Samsung is closed. She then continues to tell me that they'll give me my phone on Monday.

I asked some questions like, is there a way to check if you'll need to call Samsung, I drove 1 hour to get here. She explained that they wouldn't know until they are done.

I was weighing out my options when she was like just take it to a store in NY, that's closer to you.

I was like I don't want to do that, I drove all the way here on my day off.

She proceeded to tell me that I was being difficult and she wanted me to leave the store. I was in shock. Mind you that there was yelling, cursing, or violence.

The website never mentioned anything about not working on Galaxy phones on the weekend. They send me to the location. Why waste someones time and gas this way.

I walked away but decided I needed this young lady's name so I can Call AT&T to tell them what was happening. They can't just send people to a location that doesn't provide the services they claim they do.

When I return, this young lady calls the cops on me and refuses to give me her name. I have no idea why the cops where called. I was with my kids, and I was embarressed. AT&T apologized, the owner supposedly called me to apologize, but nothing can dilute what this young lady did to me.

I was not trying to be difficult, I was just asking questions.

If you cant fix galaxy phones on weekends, why provide appointments? At the end, I drove another hour home, crying and unsure of how to get my phone fixed.

I refuse to go to this company. I am paying 35.00 a month to asurion for this. I rather by a new phone for $1200 than to ever be treated this way by a person. Especially when I didn't do anything to them. I am allowed to asked questions regarding my services and turn around time.

TRASH just pay the 350 to get the screen repaired by professionals and kind...

Horrible, scammers, no customer service. I dropped off a laptop in June 2024 for a broken hinge, where screen meets keyboard. My screen worked, keyboard was working. I was able to charge it, turn it off and turn it on. I was not able to drop off the laptop right away, so I was still able to use the laptop the only thing I could not do was close it.

I drop it off they tell me they will look at it and call me to tell me what it needs. After 3 days I CALL for a follow up. They tell me the frame and hinge around the screen needs to be replaced. They tell me the price and say it should take a week for the part to come in. After 2 weeks I CALL for an update. They tell me the part will take a little longer to arrive. 2 weeks go by I CALL they tell me the laptop should be ready in a day or two. I finally go pick up my laptop. I run in right before picking kids up from school. I figure this should be quick. I try to turn it on to make sure all is good. It wouldn't turn on. Not to mention the guy is acting weird. So I ask why isn't it turning on? He tells me they don't charge the devices...... I go home charge it for 4 hours lol no power. I call them let them know they tell me to bring it back no fee. Mind you we are now in July. After 3 days dropping it off I CALL they tell me it needs a some fuse but he's not sure. So I ask how can you say whats wrong with it if you haven't took the laptop apart? He says they have machine that reads what wrong. Another few days go by I CALL and now its the board that needs to be replaced. I can go on and on let just say we are now at the end of August I still have no laptop. This is also after calling corporate. I have someone helping me with the claim and still they say they did nothing wrong, my laptop is not fixed. August 5th they were supposed to be ordering the board. Still no follow up, no laptop. They are discounting what I have already paid toward the cost of a "new board" with a 1 yr warranty...