Staples — Local services in Norwalk

My elderly mother went to this staples location earlier today and had a wonderful experience. As she is very old and sometimes very confused, she had trouble finding batteries for her flashlight. A very nice young man named Joe was very patient in helping her. He even looked up what kind of flashlight it was so she could purchase just the right batteries. His costumer service oriented attitude and willing nature to help an old lady warms my heart. In a time in which people are often rude and unhelpful, he definitely stands out as a ray of sunshine in a world of gloom. His small act of kindness made my Mother’s day. When I return to this staples, I will keep an eye out for this young man to...

Came to get a copy made of a pattern I bought on Etsy. Was left standing at the counter for a very long time. When someone finally came to help me (even tho he knew I was waiting) he couldn't have been less helpful. Tech is a tough one for me but he really made it so difficult. When I finally figured it out and sent it to be printed he told me it would be ready in the next hour. It was 12 pages and when I asked "in the next hour?" He stated "I have to help the customer behind you". Absolutely the most unhelpful employee I have ever encountered in a staples. Really rude...buddy get a new job because you aren't cut out to deal...

Good customer service must be dead. I was spoken to rudely today when i was inquiring about an online pickup that I had just submitted. The gentleman basically told me it’s not magic and it needs to cross into the system and they have to pick it off the shelf. Duh! Proper customer service would have asked me to wait a couple of minutes for it to cross and then they’d get to it when they could probably within half an hour or whatever time frame! Nope nothing was said. Ironically, as I turned to leave he asked what was the item and tried to help me then. No thanks. I get that we don’t care now a days but really? Just...