Lillian August — Local services in Norwalk

We have on order several thousand dollars of furniture in March and April of this year, and were required to pay full in advance to confirm the order - which we processed. We have moved into our new home, and after nearly 9 months still do not have our furniture, nor any recent communication or follow up as to expected arrival. Our (including our Designer) experiences with the Norwalk, CT location, along with a corporate "Director of Operations" include no returned calls, no responses to emails, many times disconnected on transfer of calls, or simply no-one answers the telephone. We are now seeking a full refund to move our purchases to a more professional supplier, as we have procured many other pieces of furniture elsewhere without issue (Covid or not). In summary, as increasingly noted in several reviews, the experience with organization has become completely unprofessional. We are hopeful this review informs & motivates customers to pursue these type of products elsewhere, whereby such unfortunate experiences...

Although they have nice quality items, there is a major problem with the employees which amazes me that any owner would not be aware of and promptly correct. So many employees and no one approached me even though I stood in the middle of the design center in plain sight holding a big sample in my hand and looking around for help. It was as though I was invisible and it was obvious many employees were not busy!!! I walked past one who was sitting by herself in the middle of the design center, not far from the front door, enjoying her cell phone and never looked up at me or any other potential customers. It is disgusting that this happens and even more surprising that an owner is clueless to business being lost due to worthless employees. I walked out after standing there and having people pass me and not one shared a word of acknowledgement. I drove 35 minutes but to deal with ignorant people like that was not worth the aggravation!!I would fire most of these people if I owned this...

I cannot believe a company can stay in business with the poor quality and service LA exhibits. We purchased multiple items from LA, and almost all items were damaged when received or they sent the wrong item all together. One settee we purchased has been broken since the first few months and even after two visits from the LA to try and fix the piece, and its still broken. A table was delivered with a crack and they sent a repairman over to patch it. I have since been living with a kitchen table with a crack in it, since the patch preceded to re-crack almost immediately. Their designers also cause more problems that have to be undone than offer solutions to complete a project. From customer service, to delivery, to design service, to quality, every element of Lillian August makes the overall experience one that will never...