Ring's End — Local services in Norwalk

I am writing to express my disappointment with the service I received in the hardware department during my recent visit. When I walked in, I was completely ignored by a salesperson. As a customer, I believe a simple greeting or acknowledgment is a basic expectation, but this salesperson remained focused on his typing work and made no effort to engage with me. Such behavior reflects poorly on the store’s commitment to customer service, especially in a role that involves interacting with customers. I have visited the Wilton store in the past and have consistently experienced much better service in their hardware department. Never return to this store in this...

I recently visited your store to purchase paint and brought a color sample from my home to have it matched. I also requested assistance in identifying the finish of the sample. Unfortunately, I was told—rather abruptly—that this information could not be provided. The response I received felt dismissive and unhelpful.

As a customer, I expected a more courteous and supportive experience, especially since I came in trusting that I would receive guidance. It’s disappointing to think that a homeowner with little to no knowledge about paint might come in seeking advice and leave without any assistance. This experience has left me very...

Ring's End did a nice job designing our kitchen and helping us choose a line of cabinets. There was one issue however, that was never resolved. Despite giving them the model number and exact dimensions of our microwave, they selected a cabinet that was not deep enough and as a result, the microwave sticks out 1/2 an inch. We gave Ring's End a number of reasonable opportunities and options to fix this problem but they did nothing to resolve it. Other than the microwave issue, everything else was fine and overall, we are happy with...