Batteries Plus — Local services in Norwich Township

Bought a battery for my ‘10 Audi last February and now it won’t hold a charge. Went into batteries plus on Cemetary Rd in Hilliard to inquire about swapping out batteries. Service tech immediately started stating that they don’t work on European cars as there are too many variables. After I informed him that I bought the battery within a year he stated that is why it won’t hold a charge because they probably put the wrong battery in last time I came in. He again reiterated that they try not to deal with European cars and I asked if that’s the case then why didn’t the previous tech advise me of that when I bought the battery originally, in which he didn’t know. He eventually pulled a new battery and brought it out to the car to replace and was complaining the entire time he was doing it. He advised that in the future I need to find a company that has more knowledge in European cars. Moving forward I will find a company that can assist with all my battery needs and not just for my...

I went to the Hilliard location for my boss who needed a new battery in his key fob. I was dreading the experience because places like this make me crazy because I do not know what I am doing. Thankfully, I was greeted by Nick who provided outstanding and exceptional customer service. Not only did he explain their key fob battery program, but he showed me how to charge two other key fobs I brought in. He was so kind, pleasant and knowledgeable that I will definitely go back. There is a lot of interesting stuff in the store that I can use. I had no idea what the store carried and Nick explained how the store started and how they keep up with the times. Nick is a terrific employee and this store is fortunate to have him. When I told that to the managers, they supported and encouraged him. How nice to be at a store where the employees and management know how to not only support customers, but also support...

Update: the manager was very cordial and offered to replace my phone since I can’t get the battery replaced at an authorized retailer b/c of the broken Face ID sensor. will update my review accordingly as the situation evolves.

They’re not up front that they’re replacing your iPhone battery with an aftermarket unrecognized part. I’ve never had a repair place ask for my passcode either, I didn’t give it to them and then lo and behold the first thing they wanted me to do when I picked up my phone was clear a notification about my battery being an unrecognized part and that it’s no big deal. Wrong, an unrecognized part doesn’t have the same features as an authorized part. Even though it felt shady and dishonest I wasn’t initially going to leave a review because they switched back to my old battery without charge, but now my face ID isn’t working and I’m pretty upset about the whole...