Micro Center Corporate Office — Local services in Norwich Township

This company is the best computer retailer on long island they have a very nonlegal staff that don't blow you off and can build you real fast gaming machines they blow Dell away and are a couple bucks cheaper. And customer service is outrages and friendly. And Have Big ?

I have one problem with D-LINK ROUTERS Read On I bought them at MC Before look at there review structure every negative there are short positive review in E bay and Amazon What do you think (I DON'T TRUST THEM NO MORE) I was buying. This is not the D-LINK BUILDING they have a suite of one big room. They act on the PHONE they have to send you to customer support while they are sitting next to each other. Ill GET TO THE POINT LAST YEAR I HAD 1.000.000 DOLLARS IN DAMAGE IN MY SERVER ROOM STOLE 650.000 email addresses, 13.000 high quality leads and about 26.000 in design software HIGH VOLUME FACEBOOK PAGES BUSINESS 1 GOOGLE EMAIL Addresses 2 OF MY WIVES CANT GET NOTHING BACK and a home based business ALL MY WEBPAGES 22 IN ALL. AND HERE WITH NO ONE HELPING ME EXCEPT. I'm trying to find out who did this to me and I SPENT ABOUT 12.000 for the D link routers. 5 Months ago I called them to see if 2 routers were on my account DSR 250 VPN. ITs LIKE THEY NEW THE PASSWORDS. I gave them all my info and they said that the routers were removed they were not THEY LIED TO ME TODAY I GOT ON THE PHONE WITH SUPPORT WITCH THEY RAN ME AROUND IN CIRCLES WITH THE PHONE NUMBERS. I WAS ON THE PHONE WITH CUSTOMER SUPPORT AND THEY FINALLY DELETED THE ROUTERS ON MY ACCOUNT THE NEW ROUTER SHOWED UP AND SOMEONE ACTIVATED THE LICENSE TO THE ROUTER I OWNED IN LONDON. THEY NEVER DELETED THEM 5 MONTHS AGO. WHEN THE ROUTERS WERE DELETED I GOT THERE IP ADDRESS. Customer service would not help me with who bought the license they had to investigate they needed recites i told them i have the recites rite here in front of me please tell me what day it was purchased and ill give you the transaction of it she refused they need a copy I don't give my real address to know one online. And especially not someone that lied to me in the first place. THEY COST ME A LOT OF MONEY BECAUSE 5 MONTHS AGO THEY DID NOT DELETE ROUTERS. THEY MADE IT LIKE the money i spend with them is no big deal 24.000 the year before. I WILL NEVER BUY ANOTHER ROUTER FROM THESE LIYING CHEATS AGAIN. AND ALSO ACTED LIKE IT WAS NOT A BIG DEAL I WAS GOING TO GIVE THERE NAME TO THE FEDERAL TRADE COMMOTION AND THE ATTORNEY GENERALS OFFICE THAT IS WHO IS WORKING ON MY CASE. TONIGHT AFTER DINNER I'M PUTTING IN A COMPLAINT TO IC3.GOV. I FEEL THEY THE WERE RUDE NOT IN A PERSONALITY WISE BUT IN GENERAL. THEY LOST A GOOD CUSTOMER NOW I GO TO TP LINK THERE COMPETITOR RIGHT AROUND THE BLOCK. I DID CATCH THEM IN A LIE AND WHO...

I purchased a refurbished MacBook Pro on 1/10/21. I drove to Houston, TX( 246 miles one way) from my home for this purchase. I was in immediate need of a laptop. Upon returning home, I immediately started setup up this laptop, after transferring my info, loading programs I needed, I not iced that the battery was at 1% after being on the charger for over 3 hours. I went into the setup of the computer and it’s says that battery will not charge and needs to be replaced. At this point I am very frustrated and disappointed, having traveled over 500 miles round trip to have a product that is not fully functional. I reached out to your company via email to explain the issue. I received a response back the next morning, 1/11/21, that said to bring the computer back in for battery replacement. I then called in and was told by one of your representatives that they would arrange for a same day repair given the situation, he stated that someone would be giving me a call from the Dallas store to coordinate. I received a call about 4 hours later from a rep at Dallas store, that basically gave me two options; bring computer to Dallas store and they would send off for repair which would take either 1-2 weeks or 3-4 weeks depending on which Apple repair center they send it to or I could take back to Houston store for an exchange. Now the second option wouldn’t be so bad if it wasn’t 250 miles away from my home. I called in again to get some help with this issue as I feel everyone I speak with is just passing the buck. After explaining the issues, I suggest to the rep that they have the Houston store send a new laptop to the Dallas store(local for me) and I can come in to exchange. She state she would put that request in and have one of the store managers from either store call me within 24 hours. We are now at 36 hours and I have yet to hear from anyone.

I am fully aware that I purchased a refurbished laptop, not an as-is no warranty, or buyer-beware type purchase. I fully expected to have a fully functioning product that I paid for. While I chose to drive to Houston, TX to complete this purchase, I didn’t anticipate or budget having to make multiple trips due to a faulty product. At this point I have a laptop that I have paid for, I can’t do the work that I purchased it for unless it is plugged into an outlet, which does me no good being that I work in the field. I am not happy at all with this entire process, it is still not resolved and no one has even remotely taken ownership of this situation and worked toward achieving customer...

Online reservation buyer beware - If you place an order for an item, which shows available online, but yet is not something that can be fulfilled by the store, they will call you to let you know they are canceling your order. That part is fine. I would expect that. What's not fine is that you will then get email notifications that your order is somehow ready for pickup hours after the cancellation call, and the next day, receive follow-up reminder email that you should come in and pickup your order. Before leaving, I also checked with the online chat to confirmed that my reservation number is ready for pickup - they said it was ready in-store, given that cancellation call I received the day before. Now, spend several hours in the car to get to your nearest store, and find out that your order doesn't exist when you get there. Frustrated? Absolutely! Talking with the two store retail manager on duty this morning, neither said they could do anything about such a broken system. "I can't do anything about that." They said that the online chat people in Ohio are clueless when it comes to what's in-store, and that "the whole process is nothing they can help with". I find this frustrating, as a manager stating that they have no influence over such a broken system. It's your business that's suffering at the end of the day. Having a manager not care about their customer's experience, and not recognizing that the retailer's own online sales process is broken is the reason why online shopping is killing retail locations. People go to Microcenter for the experience. It's a destination. Having managers who don't care, or want to talk over you when you explain what wasn't working takes away from the retail experience. Telling someone their BOPIS system is broken should not result in getting talked down. We did eventually order what we needed online, but via a certain Seattle based seller that's taking away your business every day. After 20+ years, good bye Microcenter of Cambridge - If I and others can't reliably buy from you, then it's time to...