Cottage Inn Pizza Hilliard — Restaurant in Norwich Township

In the beginning, I enjoyed Cottage Inn Pizza. It seemed to be a more local experience than a chain pizza place. The first few pizzas I ordered were good. Their garlic cream cheese is amazing! Their breadsticks or Inn Sticks are good and the Everything breadsticks are also good. I previously ordered their boneless wings without breading with the Teriyaki sauce. They were edible. I would not order them again. The sauce is on the side and it seems like they took chicken and cut it into cubes and ran it through their oven. Nothing special. I have ordered from Cottage Inn Pizza several times recently and did not have the same good experience as before. I ordered delivery and not only was one out of three items that I ordered forgotten, the pizza was also raw and doughy. It was definitely not a pleasant experience after a long day of work. They did make it right by crediting the two items and also the delivery charge. I still left a great delivery tip. The gentleman was nice even though he did not double check my order before leaving. I decided to give them another chance this week and use the credit that was on my account. I ordered a "gormet" salad for $4.99 which was extremely small. The quality of the salad was good. I ordered breaded, fried wings this time - they looked good on the menu. The wings were very small, there was very little meat on them. While the breading had a good flavor, they were definitely not worth the $9.99 for 14 wings. This time I ordered the garlic parmesan sauce. It was okay, however, the experience with wings shaken in sauce vs. being dipped is much different. The flavor was quite overwhelming. I do recommend Cottage Inn for their large pizzas - not their individual small sizes as they did not cook them correctly - I also recommend their breadsticks and garlic cream cheese. You may have better luck picking the items up at the location vs. delivery. I also had difficulty when placing my order the most recent time. The individual made me repeat everything over and over again. His english was acceptable, he just was not paying attention to what I was saying. I do not recommend the wings - they are overpriced and...

Cottage Inn Pizza Hilliard, Ohio – Cemetary Road

Found paper baked in between the crust and the cheese of the pizza! We were sure it was paper because it had writing on it.

Called the store to speak to the manager. Now, being pizza enthusiasts, we understand that mistakes will be made (especially when the entire staff seems to be composed of kids who were not in any sort of uniform and barely looked legal working age). However, the kid who answered the phone acted semi-professionally and seemed concerned. We could hear him voicing this concern to the manager in the background.

The manager picked up the phone and proceeded to try to convince us that whatever issue we were having was a result of the new method corporate uses in the production of the pizzas.

So, Cottage Inn Pizzas are now assembled in their entirety at an offsite corporate factory and then shipped off to the stores to be reheated, absolving the franchise owners from any accountability???

We order ordered pizza from this Cottage Inn all the time and have never had an issue like this before. We simply wanted an explanation and a new, paperless pizza. The manager started screaming and yelling saying it was “not [their] problem” and that “we can do whatever we want.” He then hung up.

Needless to say, we certainly did not expect to be met with hostility and screamed at. This one event may have ruined Cottage Inn for...

I was told my online order would be delivered by 726. At 740, after still not receiving the order, I called them and was told the driver left with my order ‘a while ago and it should be arriving soon, if it doesn’t get there within 10 minutes, call us back.’ So I wait 10 minutes, and call them back. They said the same story, ‘he left a while ago, if he’s not there in 10 minutes, call us back.’ I told them I’m not playing games, it’s been over an hour & 1/2 already. He said if it’s not there in 10 more minutes, I would receive a refund. I did receive my order 8 minutes later. The pizza was COLD. Not even warm to touch. I called them back and was told the owner, Mak, was out on a delivery, but he called him and Mak said they could either give me a $10 credit and they would deliver a new pizza, or cancel my order and give my money back. I said I obviously want refunded because I don’t want to wait another hour, and I had spent $30, not $10. They said ‘okay, well we will be out to PICK UP THE FOOD and we will cancel your order.’ This is absolutely unprofessional and I don’t believe you can take food back that has been delivered to someone. Did they plan on taking it to another customer? Is the pizza I received cold because it came from someone else’s house that they took back? I am very disappointed and angry with...