Ross Dress for Less — Local services in Novato

Ross is a place to find cheaper clothes and many things. You never know what you will find the day you in. From kitchen, bathroom beading, toys and clothes. But have Not been coming to this Ross for years since one time the cashier shorted me $10. I gave her a $20 bill my total was $10.11 so I gave her $20.11 so I could I get an even chnage and she just gives me my receipt. I told her that I had given her a $20 she said That I didn't. I know sometime even we make mistakes but I was 100% I gave her $20 bill. That was the only bill I had. I asked her to count her drawer but she refused to stated that she couldn't close her drawer till end of the night. This was BS. The manager then goes to check her camera and comed back saying she didn't see what I had given the cashier. They said I would get a call the next morning and OF COURSE NEVER DID! I call and they had no idea about it. I was so mad I was shaking. NEVER EVER COMING...

😞👺😤💯 Wow that was a really real bad customer service from the Latina manager, in which she has no manners nor idea on how to treat a good client,or customer on a hurry!! some times shopping is quick !! and you choose a store that you are faithful , and also that , that you like . But at this time Ross has fail me to provide me with the product that was there and that I need it ,but also the customer service that I have always experience at Ross has fail and I almost feel that she kick me out of the store. I'll never come back to the store again...

Have came to this Ross for years. Today will be the last time. Came in with no purse. Literally just my phone. Was followed through out the store by the loss prevention person. Even after I checked the colognes out they proceed to check every box I checked. It doesn’t end there. When I went to check out, I was rushed. Was told to grab my own receipt from the machine. Way to prioritize your customers! Discrimination...