Sushi Holic — Restaurant in Novato

Lets start by saying the sushi is/was good.

Everything other than that was pretty bad.

I ordered several items for my family and I on a Monday afternoon for pickup. Keep in mind that we are over 6 weeks into the Covid pandemic of '20 and when I went there to pick up it was chaos. There was a SUPER-LONG wait due to the un-organized nature of the 2 people putting orders together. They were operating as 2 expo's/runners and 1 was more of a manager type but it was pretty bad how they were operating that day.

It was like they've never worked together during a rush.

One patron in line behind me struck up a conversation with another and I recall her saying "This is funny to watch but at the same time really not funny. I want to go back there and help them." Ouch lol.

One of the runners was also having a hard time processing payments through their POS system. My mind is blown right now.

On a positive note, the Sushi chef's were rockin'. They were doing their part and pumping out orders. Nice work fellas!

One of the most unfortunate things is that we ordered Ramen for my son. This was by far the worst Ramen I've ever had. I'm not saying I'm a connoisseur but I've been eating ramen my whole life, traveled to several asian countries and it's safe to say that I love all type of ramen. This was bad.

The noodles were all mush due in part to the long wait. the broth was waaaay to salty and didnt really have much flavor.

I'll give it another shot but I'll try off...

If you're considering ordering from this restaurant, you should know that they add a "tip" fee into your total with tax BEFORE calculating any additional tip you give them.

Looking past that, I find myself always disappointed in the quality of their sushi in contrast to the pricing. The quality of the fish seems decent, but unless you're ordering the sashimi, anything that involves the making of sushi is done poorly with little real skill. The pieces of nigiri have an excessive scoop of wasabi with no soy sauce inside that burn up your mouth unless you drench it in soy sauce. The specialty rolls have dry overcooked fish. The unagi always has a soggy texture.

It's not terrible food, but considering how pricey this place is, you'd be much better off at Masa Sushi where everything is made by a real sushi chef. I doubt the "chefs" here behind their counter have had any extensive apprenticeship...

Honestly, I was skeptical of the food quality and authenticity because of the name. Gave it a chance because a friend recommended this place, and glad we did. Great service and food! Ordered the fried eggplant appetizer, rainbow roll, and salmon sashimi meal to share with my partner. A lady who worked there went around making sure every customer was satisfied with their food/experience. She even brought us an extra bowl of rice (on the house) when she noticed we were sharing the bowl of rice that came with the meal! First time I've seen a restaurant in the bay area give out free rice! (Rice is included with non-noodle entrees at Asian restaurants where I'm from-- it's ridiculous that it's custom to buy individual bowls of rice here!)

We will be back again for...