City Mill - Ewa Beach — Local services in Oʻahu

2024 review: The experience I just had with this store is my last! The cashier, Luz, was rude, unprofessional, confrontational, and lacked any semblance of aloha. It was simply "I'm right, and you are wrong." They made the mistake of having an ad up a day old but wouldn't honor the price. The ironic thing, too, is that she admitted she was the person to take down all the ads that morning and missed the one right in front of the tool department. Now, instead of $94.00 and X amount of profit, they get absolutely nothing. I work in the auto parts retail and wholesale business as part of the management team. We always honor any pricing discrepancies of the same type I just encountered. We would rather have a happy, repeat customer than lose valuable clientele. Especially in this day and age. Also, the sad thing is I've been going to the original store that was in Waipahu for over 20 + years and always supported them being a local business for over 100 years. Instead of going to their Aiea location that is right next to my job, I live in Waipahu and would drive out to Ewa to support them versus the other home improvement stores. Sadly, that won't be...

It's good to have options of hardware stores and I have visited most of them. Nothing bad about any of them. Just wanted to put a plug in for City Mill as it is a locally owned company with a chain of stores here in the islands. And you never know what you might need when it comes to fixing; for example, I had no idea that if you've never changed a window screen before, they actually have that service available! Reasonably priced too. Although, if you're pressed for time, you might wanna consider learning how to do it yourself or call on a friend to help you lol! The wait time is approximately 2-3 weeks. Possibly because of the virus? And no supplies? I didn"t any demand answers hehe. They were backed up longer than that according to the staff there who were super helpful! I wish I could remember their names. It was an elderly gentleman who was mentoring a newer employee. By the way, you rarely get to see that in action! I kept telling the young man how lucky he was to have someone take the time to train him. So here's a 5 star rating to City Mill. Support local businesses...

Jason at the Ewa Beach location was very helpful! I called to verify if they had the specific part (fluorescent lampholder) I was looking for to avoid wasting time. When I called, I asked for the lighting dept. Jason verbally confirmed they carried it and then voluntarily went in person to ensure it was in stock. He told me which isle I could find it (10B). When arrived minutes later, the isle was overwhelming with 50+ little drawers filled with nuts, bolts and other misc. stuff. I walked myself over to the lighting section where I found Jason and explained I was the one who had just called and couldn't find it. He walked me back there and pulled out the drawer and showed me the variety they had. He even filled out a little baggie for me. This was a quick and easy experience. I'm so glad I didn't have to drive out of Ewa for...