Golden Coin — Restaurant in Hawaii

I believed all customers deserved to be treated with respect and courtesy at all times. Unfortunately this is something that we didn’t feel when we had visited the Ewa Beach branch very recently. No greetings. Staff on duty were very grouchy and irritated when asked about their products. The staff named Virginia Kabi was really rude and disrespectful. I also noticed that she is only wearing one gloves which i believed she should have worn gloves on both of her hands since it involves food handling.

What is also frustrating is when i asked to speak to a supervisor, we were informed to just call the main office since no supervisor is on duty. I called the main office yesterday however we were connected to an IT person since per that person no manager is available. Just a concern, is this how the company handles concerns and complaints? No direct person is available to talk to? Very...

After not even being greeted when we walked in, the woman serving us had a nasty attitude while taking our order. To make matters worse, she had her thumb in my bowl as she scooped my food. I watched as the food bounced off of her hand into the bowl. I was disgusted. I asked her where her gloves were, and to make me another bowl. She then went to the register to take the payment with her hand resting on a damp rag used to moisten fingers for counting bills. I never once saw her wash her hands before or after. We left without any food. I will never...

As others have pointed out, the attitude here is something else. Even asking something as simple as if you have forks yields a snarky, "Just wait. We'll give you one" and slamming the fork and napkins into the bag.

Also, you think you're buying a two item combo but it seems like half of the items are available only with an upcharge or as a side, even though some of the food looks like it's just a poor reheat from the previous night, after having been already sitting for hours earlier that day. SMH.

The food is...