COACH Outlet — Local services in Oʻahu

Oh Em Gee. So I got a couple of wristlets from here for Christmas and wanted to exchange them for a different color. They told me how much I had to spend and I was off!

Apparently they had a sale and I got SUCKED IN. It was 40% off clearance and 50% off of everything. Wait a minute… what?! So the ticketed price was marked down since its an outlet store. Then it was 50% off that price. And then another 40% off that price for clearance items.

I’m not sure if this is a normal thing and I just got sucked into their marketing, but regardless, its an awesome deal. I ended up getting two wallets, a wristlet, and a large crossbody bag for $170...

Did a bop order with my additional discount. Idk y the website says they don’t have the item in store. With that said I ordered a different style instead. When I go to the store they had the item in stock so I asked if I could swap it with the one I ordered and found more stuff to buy. They refused to honor the additional discount I used because they said I already used it. But I wasn’t even keeping the items I used it on since I found the one I really wanted in store. If they were smart they would have just honored the discount since I was willing to buy more items but since they refused they lost a sale and future sales from me. NO...

Went there this past Wednesday March 10 was the worst experience there ever went there to exchange my bag because of a defect and was disrespected by these two supervisors John and Amor rudest customer service ever happened to me and I shop there all the time. Don't know whats going on at the store but I had my kids with me and they didn't care how they spoke to me at all. Zero customer service at this place please avoid this place like the plaque especially supervision there they need a whole a lot of training or there in the wrong line of work. Plus I recorded the whole thing will be posting this soon on youtube. Also reported...