Kate Spade Outlet — Local services in Oʻahu

Waikele location....Informed manager on the floor that I received a wallet for xmas & want to exchange it because I don't like the color. The Manager looked at it & said it was from the "specialty "store & it's No problem exchanging it. She then directed me to the wallets. At check out the cashier made me feel like I was a criminal or a person who can't afford to purchase these items because of two reasons. 1st, I didn't have the gift receipt but the price tags was still attached to the wallet and even though I explained to her what her superior mentioned to me, she still questioned & made a call to the manager.

Secondly, reading her facial expression I new she would still give me a difficult time because the young cashier then asked for my license &also mentioned "how do we know it's our wallet". The young cashier finally spoke to the manager & the manager said it is ok to exchange it. In conclusion, all this could've been avoided if she had better Customer Service & etiquette. I suggest management should give...

The cashiers are sooo slow. I’ve been in line for 30 minutes and have barely moved.

There are long lines to get in the store but don’t be fooled. This is not because it’s busy, it’s cause the cashiers are turtles. Either that or they are severely understaffed.

Update: they have 2 cash registers running and other workers around doing various tasks. Asked a floor worker if they could possibly open up other registers. Their response “I am not a manager, nothing i can do about it.” To which I responded, well can you let the manager know.” Then she kind of just walked away saying that she’s just a floor worker.

It’s been 30 minutes and I’m probably 20 minutes away. Mind you the line is not long. They are...

To day they had killer sale going on, normally when a sale this good is happening stores get over crowded and it ruins the shopping experience. But this story kept some one at the door who was friendly, and helpful to keep the crowd in the store manageable. The sales lady's were present helpful friendly with out giving off the feeling like they were watching your every move. Because of this shopping experience it made my time shopping with my wife present. This is a must go to not only for the products but for the...